HP C527XA , HP C528XA, and HP C543XA 3.5 Inch AT/E-IDE Detailed Hard Drive Installation Guide January 1996 Edition 2 PRINTING HISTORY This manual will be revised without notice in order to reflect the latest version of the product it describes. New editions are complete revisions of the manual. The dates on the title page change only when a new edition is published. Many product updates do not require manual changes and, conversely, manual corrections may be done without accompanying product changes. Edition 2 January 1996 Copyright 1996 by Hewlett-Packard Company Contents HP C527XA , HP C528XA, AND HP C543XA 3.5 INCH AT/E-IDE DETAILED INSTALLATION GUIDE PRINTING HISTORY INTRODUCTION READ ME FIRST PROTECT YOUR EXISTING DATA PROPER HANDLING OF YOUR HP HARD DRIVE TOOLS RECOMMENDED TO COMPLETE THE INSTALLATION CONTROLLING STATIC DISCHARGE KIT COMPONENTS GETTING STARTED INSTALLATION OPTION 1 DUAL AT/E-IDE HARD DRIVE INSTALLATION ALTERNATIVE A: SECONDARY HARD DRIVE SETUP ALTERNATIVE B: PRIMARY (MASTER) HARD DRIVE SETUP CONFIGURING THE HARD DRIVE USING LOGICAL BLOCK ADDRESSING CONFIGURING THE HARD DRIVE USING HP DISK MANAGER INSTALLATION UTILITY INSTALLING HP DISK MANAGER INSTALLATION UTILITY FROM A FLOPPY DISKETTE: DOS/ WINDOWS BASED INSTALLING HP DISK MANAGER INSTALLATION UTILITY FROM A FLOPPY DISKETTE: NON-DOS/WINDOWS BASED INSTALLATION OPTION 2 SINGLE AT/E-IDE HARD DRIVE INSTALLATION FREQUENTLY ASKED QUESTIONS WHY AM I NOT GETTING THE FULL CAPACITY OF MY NEW HARD DRIVE? HOW DO I FIX THE "NO ROM BASIC" ERROR? HOW DO I FIX THE "INVALID DRIVE SPECIFICATION" ERROR? HOW DO I FIX THE "NO FIXED DISK PRESENT", "HDD CONTROLLER FAILURE", AND "DRIVE FAILURE" ERRORS? HOW DO I FIX THE "MISSING OPERATING SYSTEM" AND "NON SYSTEM DISK" ERRORS? HOW DO I LOAD THE 32-BIT FILE AND DISK ACCESS FEATURE IN WINDOWS 3.11? HOW DO I USE HP DISK MANAGER INSTALLATION UTILITY WITH AN OPERATING SYSTEM OTHER THAN DOS/WINDOWS? WHY CAN'T I ACCESS MY HARD DRIVE WHEN I BOOT FROM A FLOPPY DISKETTE? HOW DO I FIX THE "DDO INTEGRITY ERROR" I GET WHEN I TRY TO BOOT? APPENDIX 5.25-INCH MOUNTING ADAPTERS OR TRAY INSTALLATION DISK DRIVE RETURNS TECHNICAL SUPPORT SOFTWARE LICENSE AGREEMENT INTRODUCTION Congratulations on your selection of a HP high performance hard drive. To receive the full benefit of your purchase, please use this guide as a supplement to the installation instructions delivered with your hard drive. This guide provides detailed instructions to install the HP Hard Drive into your PC/AT 286 (or higher processor) computer in the following environments: * DOS or DOS with Windows * Windows `95 * Windows NT * OS/2 Your hard drive may be configured to operate in any of the following ways: * To co-exist with an existing AT/E-IDE hard drive (See Option 1, Dual AT/E-IDE Hard Drive Installation) * To add a hard drive or replace an existing hard drive (See Option 2, Single AT/E-IDE Hard Drive Installation) READ ME FIRST PROTECT YOUR EXISTING DATA HP recommends that you create a back-up copy of any important files on your existing hard drive. You may save this information on any alternative recording medium; for example, floppy disks or to a tape drive. If you are replacing your existing hard drive, this information may then be copied to your HP Hard Drive after it has been installed in your computer. Refer to your computer operating system manual for detailed instructions on how to back up the files on your existing hard drive. PROPER HANDLING OF YOUR HP HARD DRIVE Before you unpack your HP Hard Drive please read the following handling precautions and guidelines: * Do not remove the hard drive from the anti-static bag until you are ready to begin the installation process. * Before beginning the installation process, make sure your computer has been turned off and unplugged from its power source. * Make sure that you are properly grounded before handling the drive. For more information on grounding, see the section titled, "Controlling Static Discharge", later in this section. * Avoid touching the components on the hard drive circuit board. * During handling, do not drop, jar, or bump the drive. * Once you have removed the drive from the package, begin the installation process immediately. NOTE: This hard drive may contain preloaded installation software. Please leave this partition intact until you choose the appropriate installation option. TOOLS RECOMMENDED TO COMPLETE THE INSTALLATION The following tools are recommended to complete the installation of your HP Hard Drive: * A small (#2) Phillips head screw driver * Small needle nose pliers or tweezers (for removing/installing jumpers) * A bootable high density floppy diskette (1.44 MB) for your A: drive It may also be helpful to have your computer hardware manual and operating system manual available for reference during the installation. A system disk may also be required to complete the installation of your new HP Hard Drive. CONTROLLING STATIC DISCHARGE Proper grounding is essential to prevent damage to the hard drive and the computer. Discharge static electricity by touching the metal chassis of your computer before handling the drive. KIT COMPONENTS If you purchased a HP Hard Drive Kit, the following accessory components may have been included to assist you with the installation: 1. 3.5 Inch Hard Drive 2. Front Panel 3. Hard Drive Mounting Adapters or Tray* 4. Mounting Screws 5. HP Disk Manager Installation Floppy Diskette 6. Hard Drive Installation Guide *The C543X Hard Drive Kit includes a mounting tray instead of the adapters, and does not include the front panel. This tray is used for mounting the hard drive in an HP Vectra PC. Familiarize yourself with each of these accessory components. Depending on your particular computer setup, some or all of these components may be needed to complete the installation of your HP Hard Drive. If you did not purchase a HP Hard Drive Kit that includes the components mentioned above, it will be necessary for you to use your existing components or purchase new components. GETTING STARTED You are now ready to install your HP Hard Drive. Please refer to the instructions that follow to ensure a quick and easy installation. STEP 1 Turn off and unplug your computer. STEP 2 Remove the computer's outside cover to gain access to the mother board, interface cables, expansion slots and drive bays. This can usually be accomplished by removing a few screws or releasing some latches from the back of the computer. STEP 3 Discharge static electricity by touching the metal chassis of your computer before touching any of the internal components. STEP 4 Take a moment to familiarize yourself with the inside of your computer. STEP 5 Record important information here about your HP Hard Drive for future reference: Model:______________________ Heads (HD):_________________ S/N:________________________ Sectors (SECT):_____________ Cylinders (CYL):____________ This information is located on the HP Hard Drive label. If you are going to install your new HP Hard Drive in your computer together with an existing hard drive, please note the model number and manufacturer name of that drive here for future reference: Model: _____________________ Manufacturer Name:______________ INSTALLATION OPTION 1 DUAL AT/E-IDE HARD DRIVE INSTALLATION Reminder: If you have not completed the installation instructions detailed in the section Getting Started, please return to this section and complete the procedure detailed there before proceeding with this installation option. STEP 1: HARD DRIVE SETUP If you are configuring your computer to include two hard drives, one hard drive must be set up to function as the Primary (Master) hard drive (C:), and the other set up to function as the Secondary (Slave) hard drive. It is recommended that you designate your existing hard drive to function as the Primary hard drive in your computer and your HP Hard Drive as the Secondary hard drive. If you designate your HP Hard Drive to function as the Secondary hard drive, follow the instructions in the next section titled, "Alternative A: Secondary Hard Drive Setup". If you are going to designate your HP Hard Drive to function as the primary hard drive, refer to the section titled, "Alternative B: Primary Hard Drive Setup". ALTERNATIVE A: SECONDARY HARD DRIVE SETUP Your HP Hard Drive has been configured with the jumper option set for the hard drive to be installed as the Primary (Master) hard drive in your computer. To set up your HP Hard Drive to be the Secondary (Slave) drive, you must change a jumper setting on the hard drive circuit board. It may be necessary to adjust the jumper setting on the Primary drive to recognize a Secondary drive in the computer. Refer to the existing hard drive's operation manual to ensure that it is properly configured. (A jumper is a small piece of plastic that slides over pairs of pins on the hard drive circuit board to make an electrical connection and activate a specific option.) To change the Primary/Secondary jumper setting on your HP Hard Drive, locate the jumper on the hard drive circuit board labeled J20. (Refer to the Microsoft Word file called "JMPRPIC.DOC" for the jumper location diagram). Using needle nose pliers or tweezers, remove the jumper from this location. Note: The jumper across J23 and J24 is a spare. If the HP Hard Drive is being installed in an HP Vectra PC, the Cable Select option must be enabled on both drives. To enable Cable Select on the HP Hard Drive, use needle nose pliers or tweezers to remove the spare jumper and re-install it across J24. When Cable Select is enabled, the Primary/Secondary Jumper (J20) is ignored. Primary/Secondary assignment in this case is determined by where the hard drive is plugged into the IDE cable. The Primary hard drive will be the one plugged into the end connector of the IDE cable. Reminder: Avoid touching the components on the hard drive circuit board. Always handle the drive by its sides only. ALTERNATIVE B: PRIMARY (MASTER) HARD DRIVE SETUP Your HP Hard Drive has been configured with the jumper options set to be installed as the Primary (Master) hard drive in your computer. (A jumper is a small piece of plastic that slides over pairs of pins on the hard drive circuit board to make an electrical connection and activate a specific option.) Note: The jumper across J23 and J24 is a spare. If the HP Hard Drive is being installed in an HP Vectra PC, the Cable Select option must be enabled on both drives. To enable Cable Select on the HP Hard Drive, use needle nose pliers or tweezers to remove the spare jumper and re-install it across J24. When Cable Select is enabled, the Primary/Secondary Jumper (J20) is ignored. Primary/Secondary assignment in this case is determined by where the hard drive is plugged into the IDE cable. The Primary hard drive will be the one plugged into the end connector of the IDE cable. If you designate your HP Hard Drive to be the Primary hard drive, you must set up the existing hard drive to function as the Secondary hard drive. Refer to the existing hard drive's operation manual to ensure that it is configured properly. It will also be necessary to change the CMOS configuration to reflect the parameters of your existing hard drive as the Secondary hard drive in the computer. Refer to your computer hardware manual for instructions on how to change the CMOS configuration. STEP 2: COMPUTER SYSTEM PREPARATION If you are replacing a hard drive currently installed in your computer, remove the hard drive(s) to be replaced as follows: 1. Disconnect the ribbon cable from the hard drive interface 2. Disconnect the power cable connector from the hard drive 3. Remove the screws that secure the hard drive to the computer 4. Remove the hard drive from the computer STEP 3: HARD DRIVE MOUNTING Mount your HP Hard Drive into the space provided in your computer. It may be possible to mount the hard drive directly into the space provided or it may be necessary to attach the 5.25-inch Mounting Adapters or Tray to the hard drive before installing it in your computer. Use the Tray when mounting the HP Hard Drive in an HP Vectra PC. If it is not apparent how the hard drive mounts into the computer, refer to your computer hardware manual. Refer to the Appendix for details on how to attach the 5.25-inch Mounting Adapters or Tray to your HP Hard Drive. Reminder: Avoid touching the components on the hard drive circuit board. Always handle the drive by its sides only. STEP 4: HARD DRIVE HOOK-UP Connect pin 1 (red stripe) of the Hard Drive Interface Cable to pin 1 of the hard drive connector on the mother board or adapter board. Connect pin 1 of either the middle connector or the connector on the other end of the Hard Drive Interface Cable to the hard drive connector of the previously installed hard drive. Connect the remaining connector on the Hard Drive Interface Cable to your HP Hard Drive. Pin 1 will be attached to the end of the hard drive connector closest to the power connector. STEP 5: POWER CABLE HOOK-UP Locate any power connector cable coming from the power supply that is not being used. Attach this cable to the power connector on the hard drive. If there is not an extra power cable available in your computer, it may be necessary to purchase a y-power cable (split cable) to connect power to the hard drive. STEP 6: COMPLETING THE HARD DRIVE INSTALLATION NOTE: The HP Disk Manager Installation Utility has been copied onto the hard drive at the factory and also onto a floppy diskette included in the Disk Drive Kit. If you choose to use the HP Disk Manager Installation Utility to configure the hard drive in your computer, DO NOT partition and format the hard drive until the software has been copied onto a floppy diskette as instructed below. Before using your new HP Hard Drive, you must configure your computer to communicate with the hard drive. You may complete this step manually if your computer CMOS/BIOS is capable of logical block addressing (LBA) or automatically with the HP Disk Manager Installation Utility. Either method will ensure that you are able to use all of the storage capacity of the hard drive. CONFIGURING THE HARD DRIVE USING LOGICAL BLOCK ADDRESSING If your system BIOS is capable of logical block addressing (confirm LBA support by referencing your computer hardware manual), you may manually configure your system by completing the following steps: a) Configure the CMOS/BIOS using LBA (refer to your computer hardware manual for instructions). b) Partition the hard drive by using the FDISK command on the DOS system disk. c) Format the drive partition(s) using the FORMAT command on the DOS system disk. CONFIGURING THE HARD DRIVE USING HP DISK MANAGER INSTALLATION UTILITY DOWNLOADING HP DISK MANAGER INSTALLATION UTILITY FROM THE HARD DRIVE If you do not have the HP Disk Manager Installation Utility on a floppy diskette, perform the following steps. This will copy the utility from the HP Hard Drive to a blank floppy diskette. a) Update the computer CMOS/BIOS for the new hard drive using Type 9. Type 9 should equal 900 cylinders, 15 heads, and 17 sectors per track. If Type 9 does not match these parameters on your computer, select a user-definable drive type (UDT) and manually input the parameters. If the computer does not have a UDT, select a drive type that has 15 heads and 17 sectors per track. b) Insert a bootable floppy diskette into drive A. c) Boot to drive A. d) Change from drive A: to the HP Hard Drive (i.e., C: or D:), type ONTRACK and press Enter. The software will automatically be copied from the hard drive to the floppy diskette. Once the copy is complete, a working copy of the HP Disk Manager Installation Utility will exist on the floppy diskette. e) To configure the hard drive using this software, refer to step "c" in the following sections. INSTALLING HP DISK MANAGER INSTALLATION UTILITY FROM A FLOPPY DISKETTE: DOS/WINDOWS BASED To use the HP Disk Manager Installation Utility from a floppy diskette, complete the following steps: a) Insert a bootable floppy diskette into drive A: and turn on your computer. b) Remove the boot diskette and insert the HP Disk Manager Installation Utility diskette. c) At the A:> prompt, type DM and press Enter to start the installation process. d) Choose (E)asy Disk Installation from the HP Disk Manager Installation Utility main menu and follow the screen's instructions. Advanced users may choose (A)dvanced Disk Installation from the HP Disk Manager Installation Utility main menu to complete the installation manually and create custom partitions. NOTE: If you receive a message during the installation that a previous partition has been discovered, press ALT-C to erase the HP Disk Manager Installation Utility that was copied to the hard drive at the factory. A single partition will be created utilizing the full capacity of the hard drive. INSTALLING HP DISK MANAGER INSTALLATION UTILITY FROM A FLOPPY DISKETTE: NON-DOS/WINDOWS BASED To use the HP Disk Manager Installation Utility with an operating system listed in the Introduction, complete the following steps: a) Insert a bootable DOS floppy diskette into drive A: and turn on your computer. b) Remove the boot diskette and insert the HP Disk Manager Installation Utility diskette. c) At the A:> prompt, type DM and press Enter to start the installation process. d) Choose (V)iew/Print On-line Manual from the HP Disk Manager Installation Utility main menu. e) Choose Operating System Installation. f) Select the appropriate installation option and follow the screen's instructions. Note: If you receive a message during the installation that a previous partition has been discovered, press ALT-C to erase the HP Disk Manager Installation Utility that was copied to the hard drive at the factory. A single partition will be created utilizing the full capacity of the hard drive. NOTE: If the new HP Hard Drive is your primary drive, you will need to install the operating system on the new drive. Before you begin the operating system installation, boot the computer to the hard drive. When you see the message "Press space bar to boot from diskette...," quickly press the space bar and insert the first of your operating system diskettes and proceed with the installation. Congratulations! You have completed the installation of your HP 3.5-inch AT/E-IDE Hard Drive. INSTALLATION OPTION 2 SINGLE AT/E-IDE HARD DRIVE INSTALLATION Reminder: If you have not completed the installation instructions detailed in the section "Getting Started", please return to this section and complete the procedure detailed there before proceeding with this installation option. STEP 1: COMPUTER SYSTEM PREPARATION If you are replacing a hard drive currently installed in your computer, remove the hard drive(s) to be replaced as follows: 1. Disconnect the ribbon cable from the hard drive interface 2. Disconnect the power cable from the hard drive. 3. Remove the screws that secure the hard drive to the computer. 4. Remove the hard drive from the computer STEP 2: HARD DRIVE MOUNTING Mount your HP Hard Drive into the space provided in your computer. It may be possible to mount Adapters or Tray to the hard drive before installing it in your computer. Use the Tray when mounting the HP Hard Drive in an HP Vectra PC. If it is not apparent how the hard drive mounts into the computer, refer to your computer hardware manual. Refer to the Appendix for details on how to attach the 5.25-inch Mounting Adapters or Tray to your HP Hard Drive. Reminder: Avoid touching the components on the hard drive circuit board. Always handle the drive by its sides only. STEP 3: HARD DRIVE HOOK-UP Locate one end of the Hard Drive Interface Cable. Connect pin 1 (red stripe) of the Hard Drive Interface Cable to pin 1 of the hard drive connector on the mother board or adapter board. Connect the other end of the Hard Drive Interface Cable to your HP Hard Drive. Pin 1 will be attached to the end of the hard drive connector closest to the power connector. STEP 4: POWER CABLE HOOK-UP Locate any power connector cable coming from the power supply that is not being used. Attach this cable to the power connector on the hard drive. If there is not an extra power cable available in your computer, it may be necessary to purchase a y-power cable (split cable) to connect power to the hard drive. STEP 5: COMPLETING THE HARD DRIVE INSTALLATION Follow the instructions in Step 6 of Installation Option 1 in the previous section to complete the hard drive installation. Congratulations! You have completed the installation of your HP 3.5-inch AT/E-IDE Hard Drive. FREQUENTLY ASKED QUESTIONS WHY AM I NOT GETTING THE FULL CAPACITY OF MY NEW HARD DRIVE? The maximum geometry that DOS and the BIOS (prior to translating with LBA) can work with is 1024 cylinders, 16 heads, and 63 sectors. This works out to 528 megabytes. The HP Disk Manager Installation Utility translates the number of cylinders and heads so DOS can access the full capacity of your new drive. To access your drive's full capacity, perform one of the following options: * Install your hard drive using HP Disk Manager Installation Utility. * Use an enhanced IDE adapter board that supports LBA. * Upgrade your computer BIOS to support LBA. HOW DO I FIX THE "NO ROM BASIC" ERROR? To correct this error: * Set the primary partition "active" using the DOS FDISK utility (option 2). This function will not affect your existing data. HOW DO I FIX THE "INVALID DRIVE SPECIFICATION" ERROR? To correct this error: * Partition and format the hard drive. HOW DO I FIX THE "NO FIXED DISK PRESENT", "HDD CONTROLLER FAILURE", AND "DRIVE FAILURE" ERRORS? To correct these errors: 1) Check the primary (master) and secondary (slave) jumper settings on the hard drive(s). 2) Make sure power and interface cables are connected properly. 3) Check that the adapter board is properly seated in the mother board. 4) Verify you have partitioned and formatted your hard drive(s). 5) Ensure the CMOS parameters are set properly for your hard drive(s). HOW DO I FIX THE "MISSING OPERATING SYSTEM" AND "NON SYSTEM DISK" ERRORS? To correct these errors: 1) Verify that you have copied the DOS system files to the primary hard drive. (Using a DOS system diskette, type SYS.C at the A:>.) 2) Make sure you are booting to a bootable floppy/hard drive. 3) Ensure the CMOS parameters are set properly for your hard drive(s) . HOW DO I LOAD THE 32-BIT FILE AND DISK ACCESS FEATURE IN WINDOWS 3.11? To load the 32-bit file: 1) Choose (M)aintenance Menu from the HP Disk Manager Installation Utility main menu. 2) Choose (I)nstall 32-DBA Driver. This will load a 32-bit driver in Windows and update the system.ini file. HOW DO I USE HP DISK MANAGER INSTALLATION UTILITY WITH AN OPERATING SYSTEM OTHER THAN DOS/WINDOWS? To use HP Disk Manager Installation Utility with an operating system other than DOS/Windows: 1) Choose (V)iew/Print On-line Manual from the HP Disk Manager Installation Utility main menu. 2) Choose Operating System Information. 3) Select the operating system installation procedure that you want to install. WHY CAN'T I ACCESS MY HARD DRIVE WHEN I BOOT FROM A FLOPPY DISKETTE? The Dynamic Drive Overlay (DDO) must load before it can access the hard drive. To correct this problem: 1) Boot the system from the hard drive and press the space bar as soon as the HP banner appears. 2) When prompted, insert the boot diskette in drive A: and press the space bar. (You may also create a HP Disk Manager Installation Utility boot diskette.) 3) Choose (M)aintenance Menu, from the HP Disk Manager Installation Utility main menu. 4) Choose (C)reate Ontrack Boot Diskette. HOW DO I FIX THE "DDO INTEGRITY ERROR" I GET WHEN I TRY TO BOOT? This error occurs when there's a boot sector virus, when applications are not closing properly and/or repair utilities are not functioning properly. To correct these problems: 1) Boot the system to a DOS diskette that you know is not virus infected. (Use your DOS installation diskette if you do not have a bootable DOS diskette that you know is virus-free.) 2) Run HP Disk Manager Installation Utility and from the main menu, choose (M)aintenance Menu. 3) Choose (W)rite Boot Code in MBR. 4) Select Drive 1 (boot drive) to update the master boot record (MBR). 5) Return to the previous menu option and choose (U)pdate Dynamic Drive Overlay. 6) Verify the switches (if you did not previously modify them, accept the defaults), and press enter to write the Dynamic Drive Overlay. APPENDIX 5.25-INCH MOUNTING ADAPTERS OR TRAY INSTALLATION Mounting the HP Hard Drive into your computer will most likely be accomplished by sliding the hard drive snugly into a slot, referred to as a 3.5-inch wide drive bay, and securing the drive with four Mounting Screws that are included in the package. If your computer's hard drive bay is designed to accommodate a 5.25- inch wide hard drive, you may need to attach the 5.25-inch Mounting Adapters or Tray to the hard drive before mounting it in the computer. When mounting the HP Hard Drive in an HP Vectra PC, attach the Tray (not the Adapters) to the drive. Once you have completed mounting the hard drive into your computer, return to the installation option you chose previously, and continue with the installation process. NOTE: The hard drive may be mounted in the computer with the hard drive circuit board oriented in any direction (up, down or on its side). It is possible that your computer has unique mounting hardware requirements. If the 5.25-inch Mounting Adapters or Tray does not include all of the parts needed to install the hard drive in your computer, contact your system vendor. DISK DRIVE RETURNS In the event that your hard drive(s) needs to be replaced, please refer to the instructions on the hard drive label. TECHNICAL SUPPORT Internet:http://www.corp.hp.com/Publish/disk FAXback service: 1-800-333-1917 (toll-free, USA only) FAXback service: 1-208-344-4809 (for international calls) BBS: 1-907-635-0650 FTP Site: ftp.hp.com /pub/information_storage/surestore/disk SOFTWARE LICENSE AGREEMENT NOTICE TO CUSTOMER: THIS LEGAL AGREEMENT BETWEEN YOU AND ONTRACK SPECIFIES THE TERMS UNDER WHICH ONTRACK GRANTS YOU A LICENSE TO USE THE SOFTWARE, AND IS EFFECTIVE UPON YOUR RETAIL PURCHASE, TELEPHONE ORDER/SHIPMENT/INVOICE, PURCHASE ORDER OR OTHER CONFIRMATION OF SALE, OR USE. ANY CONTRARY POSSESSION OR USE IS UNAUTHORIZED. IN SUCH CASE PROMPTLY RETURN THE SOFTWARE (AND ALL WRITTEN MATERIALS AND CONTAINERS) TO THE PLACE WHERE YOU OBTAINED THEM. 1. LICENSE GRANT. Ontrack Computer Systems, Inc. (Ontrack) grants you (either as an individual or entity) a personal, non- transferable, and non-exclusive right to use the Software on a single computer. 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