Troubleshooting and support




You can't download from FTP servers in Linux,
when setting the local port the download restarts.

Go to "Edit - Preferences" menu.. In the connection tab select the "Find IP Method" as Search. then follow indication given in howto.. for the Find IP method.
 

After starting the program the Resume List or the
Monitor do not show.

 Go to the prompt window (DOS for Windows9x) and start the program from the command line:

 a) the system doesn't start but no message is shown;
          Most probably you have deleted the resume.ini file. Create a blank resume.ini file (on  Linux be careful it is case
          sensitive).
 b) the program sends an Array out of bound Exception;
          One download has been interrupted not properly. Edit the resume.ini (preferably from the  WordPad) and delete the
          incomplete line. A complete line is made of three elements separated by commas (the name of the file stored on your
          PC, the length of the file  and the URL).
c) the program sends a String out of range Exception -17;
          You deleted the Preference.ini file. You must reinstall the program.

For any other problem you can E-Mail me at the following address : mailto:buasaard@tiscalinet.it

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