When I use MenuSnap, it says that the menus were successfully snapped, but the menu items are still out of order. What is wrong?
This problem is caused by a bug within the Microsoft Internet Explorer 4 software. Before the order of the items in the Start Menu is updated, you will need to restart Windows. However, this problem can be avoided by upgrading your Internet Explorer software to version 5.0.
You can download the Internet Explorer upgrade or order a CD from Microsoft's web site, http://www.microsoft.com/ie.
I have used MenuSnap and rebooted my system, but the items are still out of order. What should I do?
Sometimes while using MenuSnap under Windows 98, Windows ignores the changes to the menu order information. Usually this problem can be resolved by running MenuSnap a second time.
I am using Windows NT 4 and MenuSnap does not appear to be working. What's wrong?
There are known issues with MenuSnap running under Windows NT that cause it not to function properly. Please check http://www.rietta.com/menusnap to check for the availability of MenuSnap for NT.
I have a question or problem that is not mentioned in this FAQ. Where can I get help?
If you have an issue not covered in this FAQ, then go to http://www.rietta.com/support. There you will find
up-to-date support information for MenuSnap and other Rietta Software products. You can also request personal technical support from the support site.