Support Information

For support, please contact Software Artisans, Inc.

We will be able to solve your problem more rapidly and precisely if you submit the following information with your problem report:

• The exact version of SAFILEUP.DLL.
• The exact version of ASP.DLL
• The exact version of the browser where the error is observed.
• The ASP scripts that you are using including both the form and the form processing scripts, if they are in separate files.

To determine the version of the above DLLs:

• Open Windows Explorer
• Navigate to the location of these files. For example:
  • c:\winnt\system32\inetsrv
  • c:\winnt\system32\inetsrv\asp
  • c:\winnt\system32\inetsrv\asp\cmpnts
• Right-click on ASP.DLL or SAFILEUP.DLL, and select Properties
• Choose the Version tab.
• The version consists of four numbers separated by commas, i.e. "a,b,c,d"

To determine the version of your browser, in both Netscape Navigator and Microsoft Internet Explorer, choose the "Help" menu and then "About". In the case of IE, the exact build (e.g. 4.70.1300) is useful.

To contact us:

Software Artisans, Inc.

P.O. Box 42

Brookline, MA

02146 USA

Telephone: +1-617-576-5771

FAX: +1-617-738-6278

http://www.SoftArtisans.com

or send e-mail to info@softartisans.com

Send e-mail at any time. Our hours are occasionally "extended".