**************** GHOST Software Frequently Asked Questions ******************

GHOST Software is distributed by...
Innovative Software
4433 N. Oakland Ave  Suite D
Milwaukee, WI  43211
Sales... (800) 817-5119 or (414) 964-2200
Tech Support... (414) 964-4099
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Frequently Asked Questions.....

Q. Do I run GHOST inside the operating system, such as Win95, NT or OS/2 ??
A. At times GHOST WILL run inside of the O.S., however it is not best to run
   GHOST inside Win95, NT or OS/2.  This could cause GHOST to fail with Error
   Messages, or misrepresent the hard drive specifications.

Q. If I shouldn't run GHOST inside the O.S., how should I launch GHOST ??
A. It is best to execute GHOST at the "true DOS" level, not a DOS window
   inside the O.S..  Hitting F8 at "Starting Windows95..." works well, or you
   can create a bootable diskette, and then launch GHOST.

Q. I know I should launch GHOST outside the O.S., but then I don't have
   Access to the Network, JAZ, ZIP or CD-ROM drive for saving and loading
   Disk images.  How do I work around this ??
A. Create a bootable diskette with nothing on it but the DOS based drivers
   or network stack required for access to these devices.

Q. I'm Running Norton Anti-Virus, NAV Comes up with an error on boot-up, I
   select "Repair".  After that the machines does NOT Boot, and the partition
   information is wrong, and the hard drive corrupt... What Happened??
A. Unfortunatly the selection for this is a bit mis leading.  The proper
   Selection is "Innoculate".  The "Repair" option tries to restore the
   native partition size and FAT Information.  The "Innoculate" option
   deletes the original NAV FAT/Table, and rebuilds it fresh.
   Choose "Innoculate", Not "Repair".

Q. I go to launch GHOST and it reports an error... "Bad GET...".  What does
   this mean???
A. If you have two drives in the system, be certain that only one is slave,
   and one is master.  If FDISK Fails to load, the slave/master relationship
   is NOT proper.  If you have just one drive in the system, insure that all
   cables are firm and that FDISK can load and see the drive properly.

Q. What is the 30-Day Trial for ??
A. For testing GHOST. For determining what it does, and how it works.  The
   trial is NOT for commercial gain or profit.  It is not to be used as a
   migration tool, it is for evaluation only.

Q. How is GHOST priced and licensed ??
A. GHOST is licensed and priced based on how many end workstations that you
   use GHOST on.  For example, if you use GHOST to prepare 200 workstations
   for Windows95, you must purchase a 200 machine license pack.
   License packs come in 25,50,100,200 up to 10000 workstations.
   Unlimited Enterprise licenses also available. Call 1-800-817-5119.

Q. Does or Can GHOST compress and image file ??
A. Versions 2.x.x, available upon purchase does.  The 1.6.x trial does not.

Q. I just downloaded the trial, Launched GHOST, got an error message stating
   "Invalid System Date". What is this error mean ??
A. GHOST trial versions check system date and all files to verify the trial
   time period.  There is most likely a file, or set of files, beyond the
   trial timeout range.  For Example, if the trial GHOST times out on March
   1st, 1997 and GHOST finds a file beyond that date (May 13th, 1997), it will
   timeout.  The only way around this error is find the file and "touch" it or
   delete it.  The registered version does not check file dates.

Q. Does GHOST Support writing directly to a tape drive ??
A. GHOST does not support writing directly to tape (streaming devices)
   currently, but will soon, in upcoming versions.

Q. I'm using GHOST to save an image file up to a server.  I'm using a boot
   disk as instructed.  I am running TCP/IP.  GHOST takes a long time to save
   and load an "image" to and from the server.  Why ??
A. GHOST rides the network layer or "stack" created.  Not all stacks work the
   same as the next.  GHOST only goes as fast as the network layer that you've
   created.  The stack may work well normally, saving files normally.  GHOST
   will really ride the stack aggressively.  Try experimenting with different
   clients.

Q. Does GHOST Support resizable FAT32 partitions ??
A. Versions 2.x.x do, trial versions 1.x.x don't.

Q. I'm using a Xircom Pocket Ethernet adapter, and GHOST fails.... Why ??
A. GHOST supports parallel port cloning, as such, you may lose your network
   connection through the parallel port network adapter on PE1 or PE2.  PE3
   seems to be a better network adapter for stability.  Drivers and BIOS
   levels on these devices may also play a role in stability.
   Try using PCMCIA for faster, more stable connections.

Q. When will GHOST support resizable NTFS partitions ??
A. GHOST will clone NTFS just fine now, but without the resizability.  Soon
   GHOST will be able to re-size NTFS on the fly.

Q. Does GHOST support all protocols ??
A. GHOST supports ArcNET, Ethernet and Token Ring.
   GHOST supports TCP/IP, IPX/SPX, NetBEUI.  As long as you have the clients
   loaded, and resources mapped, GHOST can save and load to and from these
   resources.

Q. Will GHOST save and load UNIX and NetWare drives ??
A. GHOST Should be able to save and load UNIX and NetWare volumes.  However,
   Resizability will not be available, and hardware must be the same.

Q. 3-Com Nic cards, and Windows95.  After cloning and restarting, Windows95
   keeps finding a new NIC card.  The NIC card is the same as on my model
   machine.  Why ??
A. Plug and Play, at times will "see" and "find" devices twice or more.  To
   avoid this, remove the card, and all the protocols from the model BEFORE
   saving the image or cloning.  After cloning, re-start, Windows95 will
   "See" and "Find" the card for the first time, then add the clients, etc.

Q. I'm using an earlier version of GHOST, and it fails with COMPAQ system
   Diagnostic partitions.  Do you have a fix for this ??
A. Version 1.6.7 and beyond for trials, fixes this.  Version 2.0.7 and beyond
   fixes this for registered users.

Q. I'm using a trial version, and it asks for a license and key number.  What
   is it asking for ??
A. ESC to bypass this for evaluation.  Upon ordering we can issue a license
   and key for single access packages.  Call 1-800-817-5119 for licensing and
   pricing.

Q. Does GHOST allow me to specify the saving and loading partitions ??
A. Not at this time, but it will soon.  You will be able to specify what
   partition to save to an image file, and what partition to load with that
   image file.

Q. I'm registered, I downloaded the latest version, now what ??
A. Unzip the latest into a temp directory on your Hard Drive, copy "your"
   ENV file from the floppy into that same directory.  If it ask you to
   overwrite, say YES.  Then type GHOST -#E=XXXXX.ENV, where "XXXXX" is the
   name of the ENV file copied from your floppy.  This will "bind" your
   licensing to the new GHOST.

Q. Does GHOST support Macintosh ??
A. Not at this time.

Q. I accidentally specified the wrong cloning, is there any way to restore the
   original contents.
A. GHOST completely overwrites the target Hard Drive, be careful of your
   selection of targets.

Q. Does GHOST support spanning multiple JAZ or ZIP drives ??
A. Not at this time, but will soon.

Need more help.... (414) 964-4099 Technical Support
