What's New in VirusScan for Windows 95 v2.0.8 (9611)
         Copyright 1994-1996 by McAfee, Inc.
                All Rights Reserved.

                
Thank you for using McAfee's VirusScan for Windows 95. 
This What's New file contains important information 
regarding the current version of this product. It is 
highly recommended that you read the entire document.

McAfee welcomes your comments and suggestions. Please 
use the information provided in this file to contact us.

___________________
WHAT'S IN THIS FILE

- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Additional Information
- Contact McAfee

____________
NEW FEATURES

1.  VirusScan now supports centralized alerting and
    reporting to a remote NetWare or Windows NT server.
    Using NetShield for NetWare v2.3.3 or NetShield for
    Windows NT v2.5.3, client alerts and reports can be
    redistributed or compiled at the central server
    location for ease of management.

2.  VirusScan95 now has a new Web Support feature. This
    new feature provides easy access from the Help Menu
    to McAfee's online Web Support forum with a push
    of a button.

3.  McAfee's new online update feature allows users
    to purchase and license their McAfee products and
    update DAT files with the push of a button.


4.  McAfee's new ScreenScan utility automatically scans
    your system for infected files when your screen
    saver is active. ScreenScan alerts you when viruses
    are found and prompts you to launch VirusScan.
    ScreenScan maintains a separate log file of its
    activities in the installation directory.

5.  The new Administrator Mode provides the ability
    to lock VirusScan95 configuration settings.


* ENHANCEMENTS *

1.  VirusScan95 configuration files have been enhanced. 
    Right-clicking on a VirusScan configuration file (VSC)
    displays the file's properties and two new tabs:
    Options and Actions. One of the new properties is
    Start Automatically, located in the Options tab. Start
    Automatically is necessary for scheduled scanning from
    the optional System Agent and for Startup group on-
    demand scanning.

                       
* NEW VIRUSES DETECTED *
  
This DAT file (9611) detects the following 129
new viruses. Locations that have experienced
particular problems with specific viruses are also
identified.

_922				Germany
_1000				US
_2673                           Philippines
APOCALIPSE.1685 		Portugal
APRIL1A.798
APRIL1B.797
AREQUIPA.1994			Peru
ASBV
ASH.302
ASMODEOUS.1437
ASSIGN.653
ATOM
BANDUNG.A			US/Indonesia
BANDUNG.B
BARAN.2978
BARAN.3001
BNB.498
BR.1180
BW.790
CACO.3310			Peru
CHANDI				US
CHAPA.447
CHAPA.448
CHERRY.2266
COMP.180
CONCEPT.I
CONCEPT.L
CONCEPT.M
CONCEPT.N
CONCEPT.P
COOL.929
COREA.926
COUP.2062
CRAWLER.545
CRIM_WW
CYBERTECH.668
DAN.1784
DELTREE TROJAN
DEMON3B.4313
DINA.271
DINA.283
DIR-II.1536.G
DIR-II.AS
DREAMER.8869
DST.330
DST.347
DST.396
DSTAR.223
EASY				Internet
EDOL.832
EXEHEADER.VLAD.337
EXTRACTJPG.TROJAN
FATHER_MAC.1382
FAULT.9209
FORMATC:TROJAN                  
FSN.1279
GANGSTERZ			Internet
H-ANDROMED.594
HELGA.666.B
HELPER				US
HIDER.2143
INCH
INFERNO.781
JASON.626
JOVIAL.503
JUICE.305
KALO.1464
KOSKON.313
LATER.981.B
LD93.1217			Australia
LUNCH.783
MACGYVER.4112 (MBR)		Taiwan
MAIDEN.891
MARKUS.5415
MBRK.714
MDMA.C				US
MINZ.470
MIXTURA.1000
MOSCA.1278
MURCIA.4651
NPOX.1186
OKTUBRE.1784
OUTLAW				Internet
PELIGRO.1206			Peru
PHARDERA			Internet
PIRANIA.1617
PROTOVIRUS.720
PS-MPC.504			Peru
RESCUE 911.3774 		Saudi Arabia
ROTATOR.864
SALAMANDER.888
SANLORENO.1025
SAVER:DE			Internet
SCROLL.600
SHOWOFXX			Australia
SIERRA.D			US
SILLY.745
SMILEY:DE			Germany
SPEC.907
SPOOKY:DE			Internet
STEATODA.1623			Israel
STRYX:DE			Internet
SUPERF.1175
SVC.3103			South America
SYSKLL.290
T555.556
TAURUS.1852
THEATRE:TW  (*)                 Taiwan
THEATRE.A:TW  (*)               Taiwan
TREBUJENA.1094
TRIVIAL.44.F
TRIVIAL.45.H
TRIVIAL.52
TRIVIAL.53.A
TRIVIAL.119
TRIVIAL.284
TROOPER.2259                    
TWNO:TW  (*)                    Taiwan
TWNO.B:TW  (*)                  Taiwan
TWNO.C:TW  (*)                  Taiwan
UNHAPPY.763.A
UNHAPPY.763.B
VCC.620
VCS.799
WAZZU.J
WAZZU.O
WAZZU.P 			US
WEATHER:TW(*)                   Taiwan
WAZZU.Q                         US
ZGENRAT.785			US
(*)  Infects double-byte (omnicode) versions of Word,
     which include Japanese, Korean, Chinese, and
     Simplified Chinese.     
                                       

* NEW VIRUSES REMOVED *

This DAT file (9611) removes the following 112 new
viruses. Locations that have experienced particular
problems with specific viruses are also identified.

666
_922				Germany
_1000				US
1946
_2673                           Philippines
ARALE
AREQUIPA.1994			Peru
ASBV
AWAITS.500
BABY_L.674
BADSIZE.369
BANDUNG.B
BARAN.2978
BARAN.3001
BARROTES.840			Spain
BNB.498
BR.1180
BRBI.KOBRIN.492
CACO.2965
CACO.3310			Peru
CARRYON.534
CHANDI				US
CHAPA.447
CHAPA.448
CONCEPT.I
CONCEPT.L
CONCEPT.M
CONCEPT.N
CONCEPT.P
COOL.929
COREA.926
COUP.2062
DEARFRIEND.524
DOPERLAND.490
DREAMER.4808
DREAMER.8869
DUNE.483
EASY				Internet
EUPM.1731
F-YOU
FIFO.333
FORMAS.1146
FORMATC:FORMAT
GANGSTERZ			Internet
GENE.1991
GENIUS
H-ANDROMED.594
HELPER				US
INCH.386
INT4B.231
INT4B.242
IVP.BUBBLES.684 		US
KALI-4
KOSKON.313
LD93.1217			Australia
LOVEBUZZ.591
LUNCH
MACGYVER.4112			Taiwan
MANTRA.719
MARKUS.5415
MDMA.C				US
NPOX.1186
OMEGA
OUTLAW				Internet
PELIGRO.1206			Peru
PHARDERA			Internet
PS-MPC.504			Peru
PUPPETS.960
RESCUE 911.3774 		Saudi Arabia
SAVER:DE			Internet
SHOWOFXX			Australia
SIERRA.D			US
SILLYC.90
SILLYC.155.B
SILLYC.165
SILLYC.200.B
SILLYC.202
SILLYC.226
SILLYC.316
SILLYC.373
SILLYORCE.76.B
SILLYRC.214
SILLYRC.248
SILLYRC.303
SMILEY:DE			Germany
SPOOKY:DE			Internet
STEATODA.1623			Israel
STRYX:DE			Internet
SUPERVISOR.2221
SVC.3103			South America
T555.556
THEATRE:TW  (*)                 Taiwan
THEATRE.A:TW  (*)               Taiwan
TIE.619                
TIP.554
TULA.1540
TULA.1656
TURBOEXE.854
TWNO:TW  (*)                    Taiwan
TWNO.B:TW  (*)                  Taiwan
TWNO.C:TW  (*)                  Taiwan
UNHANDLED.495
UNHAPPY.763.A
UNHAPPY.763.B
VIAGGIO.1051
VOTADC.591
WAZZU.J
WAZZU.O
WAZZU.P 			US
WAZZU.Q 			US
WEATHER:TW (*)                  Taiwan  
WILDY.354.B
WILDY.354.C
(*)  Infects double-byte (omnicode) versions of Word,
     which include Japanese, Korean, Chinese, and
     Simplified Chinese.     
                                       
____________
KNOWN ISSUES

1.  VirusScan95 appears to continue scanning after
    clicking STOP. If this occurs, move the VirusScan95 
    window to reveal the DynaZip UnZip Error window.
    Click OK and respond appropriately to the dialog
    box.
  
2.  Files with the "-" (dash) character in the filename
    that are compressed in Zipped files will not be scanned
    by the on-demand scanner.

3.  Windows 95 no longer requires MS-DOS memory managers. 
    Using MS-DOS memory managers may cause VirusScan95
    to falsely detect viruses in memory. To eliminate
    false warnings, remark (Rem) the memory manager lines
    from your CONFIG.SYS to deactivate them.

4.  ScreenScan only runs with Windows 95 screen savers,
    and will not scan if no Windows 95 screen savers
    are selected.

5.  If you uninstall ScreenScan, you must go into Display
    Properties and select a screen saver.

6.  ScreenScan's log file has a maximum size of 100K. If
    the file reaches this size, the oldest data will be
    deleted. To retain logging data, you should edit the
    content to keep the log file under 100K or save the
    oldest data to another file.

7.  ScreenScan will stop scanning after it detects a virus
    and prompt you to launch VirusScan. If you have
    additional viruses on your system, ScreenScan will not
    notify you until the next time it activates. McAfee
    recommends that you scan and clean your entire system
    with VirusScan whenever ScreenScan detects a virus.

____________
INSTALLATION         

* INSTALLING THE PRODUCT *

If you would like to perform a "silent" installation
of VirusScan, requiring minimal user interaction and
using all default or "Typical" installation settings,
add -s (i.e. SETUP.EXE -s) to the setup command when
you install the product.

Network Administrators can customize the silent
installation by following the steps below.

1.  Check in the Windows directory to ensure that a
    file named SETUP.ISS does not already exist. If it
    does, rename it, back it up, or delete it.

2.  Run SETUP.EXE with the -r switch, (i.e. SETUP.EXE -r).

3.  Select the components you would like to be installed
    during the silent installation.  All responses will
    be recorded.

4.  Finish the installation, and locate the file SETUP.ISS
    in the Windows directory.

5.  Open the file using any ASCII editor (e.g., NOTEPAD.EXE)
    and delete the section titled  APPLICATION.

6.  Locate the section [SdSetupType-0] in the SETUP.ISS
    file and go to the line:

        Result=x

        where x is equal to
        301 (Typical installation)
        302 (Compact installation)
        303 (Custom installation)

7.  Add 100 to the above value, so that the Result
    variable is equal to 401, 402, or 403. Modifying
    this file will allow the installation to copy the
    VirusScan files to the drive where the operating
    system resides instead of defaulting to the C:
    drive.

8.  Rename, back up, or delete SETUP.ISS on the first
    installation disk (floppies only). For CD-ROM versions
    of the product, you must copy the installation files
    onto the hard drive before taking this step.

9.  Copy the new SETUP.ISS from the Windows directory
    to the location of the installation files.

10. Run SETUP.EXE with the -s switch (i.e. SETUP.EXE -s).

    NOTE: If you do not specify a "recorded" answer for
    all dialog boxes during the initial installation, the
    silent installation will fail. Also, the file used
    for the silent installation, SETUP.ISS, may not work
    properly across different operating systems. For
    example, if the silent install is generated for
    Windows 95, it may not work properly in Windows 3.1x
    or Windows NT.

11. When the silent installation is complete, you should
    reboot the machine manually.


* PRIMARY PROGRAM FILES FOR VIRUSSCAN95 *

Files located in the Install directory:
=======================================

1.  Installed for VShield/Scan95/DOS/ScreenScan:

                  README.1ST = McAfee information
                    SCAN.DAT = Virus scan definition data
                   NAMES.DAT = Virus names definition data
                   CLEAN.DAT = Virus clean definition data
                VALIDATE.EXE = McAfee file validation
                               program
                  CHKVSD.EXE = VShield virtual device
                               driver checking utility
                 PACKING.LST = Packing list 
                UINSTALL.EXE = Uninstall program
                WHATSNEW.TXT = What's New document
                 VSUINST.EXE = Uninstall assistant
                  UPDATE.MSG = Update message file
                  AGENTS.TXT = McAfee authorized agents
                SLFSRVSW.EXE = SelfServe client program
                  MCAFEE.SCU = Temporary SelfServe catalog
                               file
                  DELSL1.ISU = Uninstall file
                VALIDATE.EXE = McAfee file validation
                               program
                   WCMDR.EXE = Windows Commander program
                   WCMDR.INI = Windows Commander
                               configuration settings

2.  Installed for VShield/Scan95:

                  DPMI16.DLL = 16-bit DOS protected mode
                               interface library
                  DPMI32.DLL = 32-bit DOS protected mode
                               interface library
                DUNZIP32.DLL = File decompression library
                               file
                  DZIP32.DLL = File decompression library
                               file
                MCKRNL95.DLL = Library files
                MCUTIL95.DLL = Library files
                MCSCAN32.DLL = Library files          

3.  Installed for VShield:

                VSHCFG32.EXE = VShield configuration manager
                VSHWIN32.EXE = Detection engine
                 DEFAULT.VSH = Default VShield settings

4.  Installed for Scan95:

                  SCAN95.EXE = VirusScan95 program
                  SHUTIL.DLL = Run-time support library   
                 DEFAULT.VSC = Default Scan95 settings 

5.  Installed for DOS:

                    SCAN.EXE = MS-DOS scan program
  
6. Installed for ScreenScan:

                 SCRSCAN.EXE = ScreenScan program file
                 SCRSCAN.HLP = ScreenScan online help file
                SCRSCANP.DLL = Library file
                SCRSCANR.DLL = Library file
 ScreenScan Activity Log.TXT = ScreenScan activity log
                MCKRNL32.DLL = Library file
                MCUTIL32.DLL = Library file


Files located in WINDOWS\SYSTEM directory:
==========================================

1.  Installed for VShield/Scan95/DOS:

                  CDISSS.OCX = SelfServe library
                               file
     
2.  Installed for VShield/Scan95:

                  MCKRNL.VXD = Detection virtual device
                               driver
                MCSCAN32.VXD = Detection virtual device
                               driver
                  MCUTIL.VXD = Support virtual device
                               driver

3.  Installed for VShield:

                 VSHIELD.VXD = Detection virtual device
                               driver

4.  Installed for Scan95:

                  S95EXT.DLL = Shell extension


Files located in the WINDOWS\HELP directory:
============================================ 

1.  Installed for VShield:

                VSHLDCFG.HLP = VShield help

2.  Installed for Scan95:

                 SCANEXT.HLP = Scan95 Extension help
                VIRUSCAN.HLP = VirusScan help
                VIRUSCAN.CNT = VirusScan context-sensitive
                               help

Note: WINDOWS refers to the directory to which Windows 95
is installed, not the Windows 3.1x directory.

         
* TESTING YOUR INSTALLATION *

The Eicar Standard AntiVirus Test File is a combined 
effort by anti-virus vendors throughout the world to 
come up with one standard by which customers can verify 
their anti-virus installations. To test your 
installation, copy the following line into its own 
file and name it EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

When done, you will have a 69- or 70-byte file.

When VirusScan is applied to this file, SCAN will report 
finding the EICAR-STANDARD-AV-TEST-FILE virus.

It is important to know that THIS IS NOT A VIRUS.
However, users often have the need to test that their 
installations function correctly. The anti-virus 
industry, through the European Institute for Computer
Antivirus Research, has adopted this standard to
facilitate this need.

Please delete the file when installation testing is
completed so unsuspecting users are not unnecessarily
alarmed.

_____________
DOCUMENTATION 

For more information, refer to the User's Guides, included 
on the CD-ROM versions of this program or available 
from McAfee's BBS and FTP site. These files are in Adobe
Acrobat Portable Document Format (.PDF) and can be viewed
using Adobe Acrobat Reader. This form of electronic
documentation includes hypertext links and easy navigation
to assist you in finding answers to questions about your
McAfee products.

Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
subdirectory. Adobe Acrobat Reader also can be downloaded 
from the World Wide Web at:

http://www.adobe.com/Acrobat/readstep.html

VirusScan and ScreenScan documentation can be downloaded
from McAfee's BBS or the World Wide Web at:

http://www.McAfee.com or http://205.227.129.97

For more information on viruses and virus prevention,
see the McAfee Virus Information Library, MCAFEE.HLP,
included on the CD-ROM version of this product or
available from McAfee's BBS and FTP site. A ViaGraphix
Interactive Anti-virus Training program also is
available on the CD-ROM version, or can be purchased
from the McAfee Web Site.

__________________________
FREQUENTLY ASKED QUESTIONS 

Regularly updated lists of frequently asked questions 
about McAfee products also are available on McAfee's 
BBS, website, and CompuServe and AOL forums.

Q:  How do I enable McAfee's Centralized Alerting and
    Reporting?

A:  VirusScan now supports Centralized Alerting and
    Reporting to a remote NetWare or Windows NT server
    running NetShield for Windows NT v2.5.3 or NetShield
    for NetWare v2.3.3.

    To configure this option on your VirusScan client,
    modify Scan95's DEFAULT.VSH and DEFAULT.VSC, and/or
    your custom settings file to read the following:

    Note: Administrators will need to configure the
    AlertOptions section in both the .VSH and .VSC files
    for complete Centralized Alerting & Reporting. Add the
    following lines to the AlertOptions section:

    Note: The AlertOptions section already exists in the
    .VSC file. You must manually create this section in the
    .VSH file.

           szNetworkAlertPath=<directory name>
           bNetworkAlert=1
   
    Where the <directory name> is the path to the remote
    NetWare volume or NT directory. From this directory,
    NetShield can broadcast or compile the alerts and
    reports according to its established configuration.

    NOTE: The client must have write access to this
    <directory> location and the directory must contain
    the NetShield-supplied CENTALRT.TXT file.
   
    To send a complete alerting file identifying the
    system and user, establish the following environment
    variables or add them to the AUTOEXEC.BAT file.

           Set COMPUTERNAME=<name of computer>
           Set USERNAME=<user name>

    The alert file sent to the server is an .alr text
    file. Upon receipt of the alert file, NetShield NT or
    NetShield for NetWare sends an alert message to an
    administrator and/or appropriate personnel.


Q:  I would like to electronically purchase and download
    the latest version of VirusScan95. I don't feel
    comfortable giving my credit card information over
    the Internet and my modem is very slow. Is there a
    way I can purchase VirusScan via modem but download
    the product via the Internet?

A:  Yes. The first time you download VirusScan95, the
    McAfee Online Purchase Wizard will prompt you to select
    the transmission method you prefer to download and to
    transmit your encrypted credit card information.

    At the Transaction Connection Type dialog box, select
    Internet to download your order via the Internet.
    At the Security Connection Type dialog box, select
    Direct Dial Modem to transmit your credit card
    information via modem.
                                       
Q:  While downloading a licensed copy of VirusScan95, the
    installation was interrupted and/or canceled. Where can
    I find my licensed VirusScan files and how do I proceed
    with the installation?

A:  The files are in the VSint folder located in the
    Windows Temp directory. Double click on SETUP.EXE
    within the VSint folder to continue with the
    installation.


Q:  I have created my own Emergency diskette, how
    can I optimize it's performance?

A:  For optimal performance, create a CONFIG.SYS file on
    the boot diskette and add the following lines:

       [CONFIG.SYS]
       DEVICE=HIMEM.SYS
       DOS=HIGH
    
    Add the HIMEM.SYS file from the DOS directory or if you
    are using Windows 95 system files, add HIMEM.SYS from
    the \WINDOWS\COMMAND directory to the boot diskette.

    Note: For detailed instructions on creating an Emergency
    diskette, refer to the instructions outlined in your
    online documentation.


Q:  How do I scan multiple drives?

A: #1  Enter LocalDrives or NetworkDrives in the 
       Scan In text dialog on the Where & What property
       page. Click Scan Now and all LocalDrives or all
       NetworkDrives will be scanned.

A: #2  VirusScan95 can scan many locations simultaneously.
       To do this, take these steps:
       1.  Launch Explorer.
       2.  Highlight the drives or folders you want to
           scan.
       3.  Right-click to reveal the Context Menu.
       4.  Select Scan for Viruses.
       5.  Click Scan Now to begin scans.


Q:  I moved a VSC file to my Startup folder.
    Whenever I turn on my PC, it launches VirusScan95,
    but it does not begin scanning. How can I make it
    start scanning automatically?

A:  You need to customize your options. Take these
    steps:

    1.  Navigate to the location of the saved VSC file.
    2.  While pointing to the VSC file, right-click to
        reveal the Context Menu.
    3.  From the Context Menu, select Properties.  
    4.  Select the Options Tab on the property sheet. 
    5.  Check the Start Automatically box.

    By enabling this option, scanning will begin 
    automatically. If viruses are not detected
    VirusScan95 will automatically close and free up
    system resources.


Q:  When VirusScan95 is launched, how does it determine
    the default settings?

A:  VirusScan95 default settings may be found in the 
    DEFAULT.VSC file located in the install directory. 


Q:  How can I tell that ScreenScan is working?

A:  ScreenScan does not alert you when it is
    scanning your system. However, if you enable
    the logging option during your configuration,
    all ScreenScan activity will be recorded in a
    log file in the Installation directory. 


Q:  Can I update McAfee's data files to detect
    new viruses?

A:  Yes. If your data files are out-of-date, VirusScan95
    will prompt you to update them. If you have a modem
    or Internet connection, you can use VirusScan's new
    electronic update feature for easy data file updates.
    The data file updates are free for the life of the
    scan engine. Through the electronic update feature,
    you can also purchase one year of data file updates,
    engine upgrades, and technical support.

    If you need additional assistance with downloading, 
    contact McAfee Download Support at (408) 988-3832.

______________________
ADDITIONAL INFORMATION

The new Administrative Mode feature allows System
Administrators to lock VirusScan95 configurations on
users' systems. To use this feature, take the following
steps:

1.  Start VirusScan95 by double-clicking on the
    VirusScan95 icon.

2.  Press and hold the Ctrl+Shift+Alt keys and
    double-click the magnifying glass icon.

3.  Open the File menu.

4.  Select Administrator Mode.

    a.  Enter a new password.
    b.  Confirm your new password.
     
5.  Choose your configurations from the What & Where,
    Actions, and Reports tabs.        

6.  To retain these settings as an individual custom
    configuration file, save the file to the desktop
    or Program Menu for execution. Context-sensitive
    scanning (right-clicking) will draw upon the
    original DEFAULT.VSC configuration file and scan
    the selected item with the pre-established default
    settings.

7.  To establish your configuration as the default
    setting, save the new settings by overwriting
    C:\PROGRAM FILES\MCAFEE\VIRUSSCAN95\DEFAULT.VSC

8.  After saving your configuration and leaving
    Administator Mode or closing VirusScan95, the
    optional settings will be locked and cannot be
    altered without knowledge of the access keys,
    hotspot, and established password.
                 
9.  To view and confirm your changes, restart
    VirusScan95 from the shortcut if you overwrote the
    DEFAULT.VSC file or from your saved configuration
    file (VSC). To alter your configuration settings
    or make additional changes, repeat this process. 

______________
CONTACT McAFEE

* FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *

Contact McAfee's Customer Care department: 

1.  Call (408) 988-3832
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax (408) 970-9727
    24-hour, Group III fax 
		
3.  Fax-back automated response system (408) 988-3034
    24-hour fax

Send correspondence to any of the following McAfee
locations.
    	
    McAfee Corporate Headquarters		
    2710 Walsh Avenue			
    Santa Clara, CA 95051-0963		
	
    McAfee East Coast Office
    Jerral West Center
    766 Shrewsbury Avenue
    Tinton Falls, NJ 07724-3298

    McAfee Central Office			
    5944 Luther Lane, Suite 117		
    Dallas, TX 75225				
						
    McAfee Canada
    178 Main Street
    Unionville, Ontario
    Canada L2R 2G9

    McAfee Europe B.V.			
    Orlyplein 81 - Busitel 1		
    1043 DS Amsterdam				
    The Netherlands	 		

    McAfee (UK) Ltd.
    Hayley House, London Road
    Bracknell, Berkshire  RG12 2TH
    United Kingdom 

    McAfee France S.A.			
    50 rue de Londres				
    75008 Paris					
    France					
				
    McAfee Deutschland GmbH
    Industriestrasse 1
    D-82110 Germering
    Germany

Or, you can receive online assistance through any of the 
following resources:

1.  Bulletin Board System: (408) 988-4004
    24-hour US Robotics HST DS

2.  Internet e-mail: support@mcafee.com

3.  Internet FTP: ftp.mcafee.com or 205.227.129.70

4.  World Wide Web: http://www.mcafee.com
    or http://205.227.129.161

5.  America Online: keyword MCAFEE

6.  CompuServe: GO MCAFEE

7.  The Microsoft Network: GO MCAFEE

Before contacting McAfee, please make note of the
following information. When sending correspondence,
please include the same details.

- Program name and version number
- Type and brand of your computer, hard drive, and any 
  peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and 
  system LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where 
  applicable
- Relevant browsers/applications and version number,
  where applicable

- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand

- Your contact information: voice, fax, and e-mail

Other general feedback is also appreciated.


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AGENTS.TXT, where applicable, or contact McAfee
Customer Service for agents near you.
