                              REACHOUT
                       Complete Remote Access 
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 TABLE OF CONTENTS

     1.  Later Information

     2.  Before Installing ReachOut

     3.  Windows 95 Viewing Window

     4.  Color Cursors

     5.  Video Drivers

     6.  Screen Savers

     7.  Terminal Emulator

     8.  Pen Mouse Drivers

     9.  Public Installs

    10.  Connecting from a DOS Viewer

    11.  Running Windows During a DOS Connection

    12.  Virus Checking


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1.  Later Information 

The information in this document is up to date at the time
ReachOut 6.0 was released. Check the SUPPORT.TXT file for sources of
later information.

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2.  BEFORE INSTALLING REACHOUT 

If you have any other remote control software on your computer,
remove it before installing ReachOut. 
 
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3.  WINDOWS 95 VIEWING WINDOW

If you are running the Viewer on a Windows 95 computer, pressing
ALT+TAB in the viewing window switches you between programs on the
Viewer instead of on the Host. 

If are viewing in Full Screen mode, pressing CTRL+ESC will not 
reduce the size of the viewing window; however, it will bring 
the taskbar to the front.

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4.  COLOR CURSORS

On a Windows 95 computer that has a color cursor, you'll see only the
standard white pointer while you are running ReachOut.

If you are using an animated cursor from the Windows 95 Plus! pack,
you can display this cursor properly by putting the switch
colorcursor=yes  in the [system] section of REACHOUT.INI. The
animated cursor will then display in color, but under remote control
it shows up on the Viewer as a black arrow.

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5.  VIDEO DRIVERS

If you are having video problems while using ReachOut and are using a
third party video driver, switch to standard Windows VGA or SVGA and 
try using ReachOut again. If it works correctly, check with the
manufacturer of your video card to see if there is an updated driver.
If not, you can use the Windows VGA or SVGA driver with ReachOut.

Some video modes may cause the viewer to lose the prompt in a DOS
session running under Windows. If this happens, press ALT+ENTER to
reduce the DOS session to a window. The DOS prompt will reappear.

You should have no problems using ReachOut when both computers are 
running 256 colors. To use more than 256 colors, both computers must 
be set to the same color resolution, and both computers must have 
the same video driver and card.  

CHANGING DISPLAY SETTINGS.
On most systems, you can change your computer's color depth and 
video resolution using Windows Control Panel while ReachOut is 
installed, but not connected, without any problems. You'll need to 
restart the computer for the changes to take effect.

If you are using ReachOut for Windows & DOS under Windows 95, you may 
have a utility such as Microsoft Quickres (a Microsoft Powertoy) to 
modify your display settings without restarting your computer. Once
ReachOut is installed, you won't be able to change the color depth 
from 256 colors to a larger number (16 bit color). When you call and 
connect to a computer, you can change the video resolution (say from 
640x480 to 800x600) of the computer you are calling from with Quickres, 
but you cannot change the video resolution of the computer you are 
connected to. 


STB LIGHTSPEED 128 DRIVER
The STB LightSpeed 128  (version 1.0) driver is not compatible with 
ReachOut.  This video card driver prevents ReachOut from intercepting 
and transmitting the video from the computer waiting for calls to the 
computer making the call. If you have the STB LightSpeed 128 video card, 
you can use ReachOut successfully if you install the Windows standard 
VGA or SVGA driver. 

MATROX MILLENIUM DRIVER
While connected to a waiting computer that uses a Matrox Millennium 
video driver, the colors displayed on the viewing window will be 
dithered. To fix this problem, install the Power Desk utility 
that comes with the driver, and make these changes:

  1.  Open Control Panel.
  2.  Double-click the Power Desk icon.
  3.  On the MGA Settings tab, click Advanced.
  4.  On the Performance tab, uncheck all check boxes.
  5.  Close all windows.


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6.  SCREEN SAVERS

If you want a screen saver to be activated on the Host, minimize the
ReachOut Host window while it waits for a connection. 

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7.  TERMINAL EMULATOR 

If your Viewer gets into Terminal Emulator mode by accident in the
middle of a session, your connection is probably unstable. Check the
Troubleshooting sections of ReachOut Help and the ReachOut User's
Guide for suggestions on fixing connection problems.

If you enter any numbers, use the standard number keys rather than
the keypad. The keypad keys are interpreted as cursor movements no
matter what the setting of NumLock.

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8.  PEN MOUSE DRIVERS

If you have trouble using your pen mouse, try it with the standard
Windows Mouse Driver. 

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9.  PUBLIC INSTALLS

If you are having problems doing a public install in DOS, try it in
Windows by choosing Run from the File menu and entering INSTALL
PUBLIC. If you are upgrading ReachOut, first remove ReachOut from
your computer.

You may need to enter license information the first time you run the
Host or the Viewer.

INSTALL PUBLIC will work on Windows 95 systems. However, the shared
network drive where ReachOut is stored must be mapped during the
public installation and during use of ReachOut. If you change the
drive letter to which the network drive is mapped, you'll need to
uninstall ReachOut and run INSTALL PUBLIC again.

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10.  CONNECTING FROM A DOS VIEWER 

If you connect to a Host, then choose Exit to Local PC from the
Viewer's File menu, you will need to return to viewing mode before
starting Windows on the Host. While you are exited to the local PC,
you are still connected. Entering WIN to start Windows in this
situation starts your local copy of Windows; it will not allow you to
view the Host.

To return to viewing mode, change to the ReachOut directory, run
VIEW, and then press ESC to return to the Host.

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11.  RUNNING WINDOWS DURING A DOS CONNECTION

If you connect to a DOS Host and then run Windows, you won't be able
to use ReachOut's Chat and File Manager until you start the Windows
Host program.


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12.  VIRUS CHECKING

During file transfers via ReachOut Explorer, you can check transferred 
files for viruses. We've included virus scanner software for you in 
your ReachOut folder. 

To download a later virus pattern file, go to the Trend Micro Devices home 
page on the Internet at http://www.antivirus.com/pattern_update.html.


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(C) Stac, Inc. 1995-1996. All rights reserved.
One or more U.S. patents: 4701745, 5016009, 5126739, 5146221, 
5414425, 5414850, and 5463390. Other patents pending.

All Stac product names are trademarks or registered trademarks of
Stac, Inc. Other product names are trademarks of their respective
holders.

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