 
		       LANtastic for Windows 95 
			     README.TXT 
 		       ------------------------
			 (c) Artisoft, Inc. 
			 Edition 1 [12/15/95] 
 
  

=================
TABLE OF CONTENTS
=================

 1. Inside the Manual Folder on Your LANtastic for Windows 95 CD
 2. Installation Tips
 3. Troubleshooting After Installation
 4. Manually Removing Network Components
 5. Testing Your Network with LANCHECK
 6. Disconnecting Drives and Printers - Correction To Printed Manual
 7. Changing Your Default User Name and Password
 8. Deleting the DRVSPACE Resource
 9. OS/2 Update and HP JetDirect
10. Technical Support




===============================================================
1. INSIDE THE MANUAL FOLDER ON YOUR LANTASTIC FOR WINDOWS 95 CD
===============================================================

When you buy LANtastic for Windows 95, you get one printed copy of Installing
and Using LANtastic for Windows 95 for everyone to share. If you want to have
your own online copy available on your hard disk to view or print out, you 
can use the one that comes in Adobe Acrobat Portable Document Format (PDF) 
on your LANtastic for Windows 95 CD. You'll also find an alphabetical table 
of error messages in PDF. Both of these documents are located in the Manual 
folder.

To view these documents, follow these steps:

 	1. Put the LANtastic for Windows 95 CD into your CD-ROM drive. 

  	2. Close all Windows 95 applications, then click Start, Run.

  	3. Type in D:\MANUAL\ACROREAD where D: is your CD-ROM drive letter, 
	   then click OK.

 	4. Because Artisoft has met Adobe's licensing requirements, simply
     	   click Accept or press Enter to continue past the licensing screen.

  	5. Click Install or press Enter to accept the default installation
     	   path, then click OK to continue past the registration card 
	   message. 

 	6. Type in your name and press the Tab key, then type your 
	   organization name and press Enter. 

 	7. When the installation is finished and Windows restarts, find your
	   ACROREAD folder in Windows Explorer. Double-click the folder and
           then double-click ACROREAD.EXE to run it.

 	8. To view a document, click the File menu and click Open. Find your 
     	   CD-ROM drive in the Drives field by selecting or typing in the 
	   path D:\MANUAL where D: is your CD-ROM drive letter. 
	   Two documents will appear in the File List field: Errors.pdf and 
	   Install.pdf.

  	9. Double-click the document you want to view.
	
Once you've opened the Errors.pdf or Install.pdf document from the Acrobat 
Reader, as described above, follow these steps to use it:

  	1. Click the View menu, then click Bookmarks and Page. In the manual, 
	   a list of chapters and appendices appears on the left side of your 
     	   screen. You'll see a similar list in the error messages document. 
	   You can enlarge the Bookmarks window by dragging the 
	   double-triangle icon (next to the lower right corner of that 
	   window) to the right.

  	2. Click the triangle to the left of a listing in the Bookmarks
	   window to see its subsections. 

As you move your cursor around in the Bookmarks window, it sometimes turns 
into a pointing finger. Any time it does this, you can click once and go 
directly to the section the finger is pointing at. All cross-references 
(e.g., "refer to page 35") inside the manual are linked, as are all table 
of contents and index entries.

You can print out an entire document or any part of it by following these
steps:
   
 	 1. Pull down the File menu and click Print.

 	 2. Select All, Current or click a page range, then click OK.




====================
2. INSTALLATION TIPS 
====================


You'll find complete instructions for installing LANtastic for Windows
95 in your Installing and Using LANtastic for Windows 95 manual.


----------------------------------------------
Disabling your LANtastic v5.x or 6.x software
----------------------------------------------

If any of your Windows 95 computers are already running LANtastic v5.x
or 6.x, you must manually disable that software before installing LANtastic 
for Windows 95.

NOTE: The instructions below appear in the Installing and Using LANtastic
for Windows 95 manual. They're repeated here for your convenience.

Follow these steps to disable your LANtastic v5.x or 6.x software:

 	1. Use a text editor such as DOS EDIT to open your AUTOEXEC.BAT file. 
 	
	2. Type REM <space> at the beginning of the command line that starts 
   	   up your network, typically CALL C:\LANTASTI\STARTNET.BAT. This 
       	   will disable the line by turning it into a remark. For example:

		REM CALL C:\LANTASTI\STARTNET.BAT

	IMPORTANT: The network startup line in the AUTOEXEC.BAT file, as well 
	as the lines that load NDIS drivers in the CONFIG.SYS file described 
	in step 5 below, must remain remarked out after you've installed the 
	LANtastic for Windows 95 software. LANtastic for Windows 95 won't 
	function when these lines are active. 

 	3. Save your changes.

 	4. Open your CONFIG.SYS file.

 	5. Find any lines that load NDIS drivers and type REM <space> in 
	   front of them. For example: 
		REM  Device=C:\LANTASTI\PROTMAN.DOS /I:C: \LANTASTI
		REM  Device=C:\LANTASTI\AEXNDIS.DOS

 	6. Save your changes.

	7. Open your WIN.INI file. 

 	8. Go to the LOAD= line, and remove C:\LANTASTI\WNET.EXE from the
 	   line.

 	9. Save your changes and exit the text editor.

       10. On the Windows 95 desktop, click Start, Settings, Control Panel.

       11. Double-click Network. A window appears showing the installed 
   	   network components.

       12. Select the line that says Artisoft LANtastic (version 5.x and 
	   above), then click Remove.

       13. Click OK, then click Yes to restart your computer.



----------------------------
Installing an adapter driver
----------------------------

Always install your adapter driver BEFORE you install LANtastic for
Windows 95. You'll find complete instructions for installing and
configuring your adapter in the Installing and Using LANtastic for
Windows 95 manual.

If you run LANtastic for Windows 95 Setup without first installing an
adapter driver, you'll be requested to select one during setup. When
the installation is complete, you'll need to manually remove some 
unnecessary default network components. Follow these steps to remove 
the extra components:

  	1. Click Start, Settings, Control Panel. Double-click the Network 
	   icon.

  	2. Look for the Client for Microsoft Networks, IPX/SPX-compatible
    	   protocol, and NetBEUI in the Configuration window. These are 
	   default network components that aren't used by LANtastic.

 	3. For each of the components in the order listed above, click
           on the component, then click Remove.

  	4. Click OK, then click Yes to restart your computer.



---------------------------------------------------
Canceling the LANtastic for Windows 95 installation
---------------------------------------------------

You may want to cancel installation of LANtastic for Windows 95 for some 
reason. If you click Cancel during the process, the setup may continue
and you may get a series of error messages. If this occurs, you must run 
Setup again and click Remove to automatically remove the LANtastic for 
Windows 95 networking components. After you've solved whatever 
problem that caused you to cancel installation, run Setup a final time 
to reinstall LANtastic for Windows 95.






=====================================
3. TROUBLESHOOTING AFTER INSTALLATION
=====================================

If you receive error messages or have problems after you've installed
LANtastic for Windows 95, follow these guidelines to troubleshoot
common problems. Look through these tips in the sequence in which they're
presented below until you find the problem that you're experiencing.


A.  After restarting your computer, you receive the error message:
    "Your network adapter XXXXX is not working properly. You may need to 
    set it up again. For more information see the Network Troubleshooter in 
    Windows Help." 
	
    Causes and solutions:
    You have the wrong adapter driver installed for your adapter, or
    your adapter I/O Base is different than the adapter settings in the
    Network Control Panel, or it's in conflict with another device in your
    computer. Check your adapter driver name and settings by clicking Start,
    Settings, Control Panel, then double-clicking Network. Make sure the 
    adapter driver displayed matches your adapter's manufacturer name and 
    model.
  
    If the adapter name is incorrect, follow the instructions under item 4,
    "MANUALLY REMOVING NETWORK COMPONENTS," to remove all network components, 
    including the adapter. Then follow the instructions for installing your 
    adapter driver and LANtastic for Windows 95 in the Installing and Using 
    LANtastic for Windows 95 manual.
  
    If the adapter shown is correct, click it and click Properties.
    Click the Resources tab. Compare the setting for I/O address
    range to the actual I/O Base address setting for your adapter. If an 
    asterisk appears by the number, Windows 95 has detected a conflict with
    another device.  

    You can use the selection arrows in the I/O address range field to make
    corrections to the settings for the adapter driver. However, if you
    don't have a Plug-and-Play adapter, you'll need to use an adapter
    configuration utility or move jumpers on your adapter card to change the
    actual settings of your card. If you don't know how to determine or 
    modify your actual settings, see your adapter documentation.



B.  After installing LANtastic for Windows 95 and restarting your computer, 
    you open the LANtastic Custom Control panel, click a button such 
    as Connecting to Computers and receive the error message:
    "This task won't run without the Client for LANtastic Networks" or 
    "The network is not present or not started."

    Causes and solutions:
    Something has prevented the LANtastic client from loading during
    startup.  For example, you may not have installed your adapter prior 
    to running LANtastic Setup, but selected it during the setup process, or 
    an error may have occurred during setup, or you may have clicked Cancel 
    during setup. If any of these situations is the case, try removing all 
    network components except the adapter driver itself and then reinstall 
    LANtastic for Windows 95. Follow the instructions under item 4,
    "MANUALLY REMOVING NETWORK COMPONENTS," to remove all components except 
    the adapter driver. Then follow the instructions for installing LANtastic 
    for Windows 95 in the Installing and Using LANtastic for Windows 95 manual.



C.  After installing LANtastic for Windows 95 and restarting your computer, 
    you open the LANtastic Custom Control panel, click a button such as 
    Configure Server and receive the error message: 
    "The LANtastic Server is not installed."

    Causes and solutions:
    You may have unchecked the "Share files and printers" box during 
    LANtastic setup, so the LANtastic Server component wasn't installed.  
    If you want to make this computer into a LANtastic server:

	1. Click Start, Settings, Control Panel, then double-click Network.  

	2. Click Add, Service, Have Disk.  

	3. Type in C:\LANTASTI\WIN95\INSTALL and click OK.  

	4. Click OK to add the Server.  

	5. Click OK and click Yes to restart your computer.



D.  After installing LANtastic for Windows 95 and restarting your computer, 
    the other LANtastic computers on your network aren't displayed when 
    you click Entire Network in the LANtastic Custom Control Panel or 
    Network Neighborhood. If your computer is set up as a LANtastic server, 
    you only see your own computer name or "This Server" displayed.  
    (If you see some computers but not others, see item E below.)

    Causes and solutions:
    Check the network cabling connections to your computer. See Appendix
    B of the Installing and Using LANtastic for Windows 95 manual for help
    on network hardware and cabling.

    If your network hardware seems fine, you may have an incorrect adapter 
    driver IRQ setting or an IRQ conflict with another device in your 
    computer. Check your adapter driver IRQ setting by clicking Start, 
    Settings, Control Panel, then double-clicking Network. Click your adapter 
    and click Properties.  Click the Resources tab. Compare the setting 
    for IRQ to the actual IRQ setting for your adapter. If an asterisk 
    appears by the number, Windows 95 has detected a conflict with another 
    device.  

    You can use the selection arrows in the IRQ field to make corrections to 
    the settings for the adapter driver. However, if you don't have a 
    Plug-and-Play adapter, you'll need to use an adapter configuration 
    utility or move jumpers on your adapter card to change the actual settings 
    of your card. If you don't know how to determine or modify your actual 
    settings, see your adapter documentation.



E.  After installing LANtastic for Windows 95 and restarting your computer, 
    only LANtastic for Windows 95 and LANtastic Dedicated Server computers 
    on your network are displayed when you click Entire Network in the LANtastic 
    Custom Control Panel or Network Neighborhood. LANtastic v5.x and 6.x 
    computers aren't shown.

    Causes and solutions:
    If you have other networking components besides those needed for 
    LANtastic for Windows 95 installed on your computer, you may have 
    exceeded the multicast address table limit of your adapter driver.  
    You can avoid this limitation by turning off multicast addressing on 
    each LANtastic computer on your network.

    If you're running LANtastic v5.x or 6.x, you'll need to edit STARTNET.BAT.
    Find the AILANBIO command line and add the /NO_MULTICAST switch to the
    end of the command line. For example:

		AILANBIO /NO_MULTICAST

    Save your changes and restart your computer.

    To turn off multicast addressing in your computers running LANtastic for 
    Windows 95:

	1. Click Start, Settings, Control Panel, then double-click Network.

	2. Click the Artisoft LANtastic NetBIOS and then click Properties.

	3. Click the Advanced tab. A screen listing properties and values
	   appears.
	
	4. Click Multicast, scroll through the list in the Values window
	   and click Off.

	5. Click OK to return to the Network components window.

	6. Click OK and click Yes to restart your computer. Repeat these 
	   steps on each Windows 95 computer.



F.  You see two computers with the same name when you click Entire Network
    in Network Neighborhood. When trying to connect to drives and printers 
    on computers that are displayed twice in Network Neighborhood, you 
    receive error messages such as "Cannot locate network computer name or 
    resource" 

    Causes and solutions:
    You're running both File and Printer Sharing for LANtastic Networks
    (the LANtastic server) and another server, such as File and Printer 
    Sharing for Microsoft Networks, on the same computer. Two identical 
    computer names appear in your list of available servers.

    If you want to make one computer act as a server for two or more 
    different networks, the two server components must have different 
    computer names. Windows 95 can only distinguish between computer names, 
    not types of networks. 

    NOTE: If you've set up your computer as a client ONLY or as a server
    	  for only one network, you don't need to change computer names.

    If you already have Microsoft Networking installed, LANtastic for Windows 
    95 will adopt the same computer name when it's installed. If you're 
    setting up your computer as a LANtastic server and Microsoft file and 
    print services are already installed, you'll need to manually change 
    one of the computer names. 

    To change the name of a LANtastic for Windows 95 computer:

	1. Go to the LANtastic Custom Control Panel and click the Manage 
	   Servers tab.

    	2. Click the Customize menu and then click Add/Remove Buttons.

    	3. Click the Add tab.

    	4. Scroll through the list box in the Categories window and click 
	   Utilities.

    	5. Click Change Computer Name, then click OK.

    	6. A Change Computer Name button will appear on the Manage Servers 
	   page. Click this button and then check the Change LANtastic 
	   Computer Name box.

    	7. Enter the new computer name and click OK.

    	8. Restart your computer for the change to take effect.


    To change the computer name under Microsoft file and print services:

    	1. Click Start, Settings, Control Panel.

   	2. Double-click Network and click the Identification tab.

    	3. Type in a new computer name, click OK, then click Yes to restart 
	   your computer.

    

G.  You receive the error message: "No more connections can be made to this 
    remote computer at this time because there are already as many 
    connections as this computer can accept." 

    Causes and solutions:
    You'll receive this message if you have the Microsoft Client for NetWare 
    Networks loaded and you use the Manage Print Jobs option. Instead of 
    using Manage Print Jobs, follow these steps:

    	1. Double-click Network Neighborhood.

    	2. Double-click the computer for which you want to check print jobs.

    	3. Double-click the printer icon. The Print Job Status window 
	   appears.

    Or, if you prefer, create a shortcut to the printer you want to use:

    	1. Follow steps 1 and 2 above.

    	2. Click the printer icon and drag it to your Windows 95 desktop.

    	3. Double-click the printer icon on your desktop to open the Print 
    	   Job Status window.

    You can now view and manage print jobs.



H.  You can't view or manage print jobs even though your account has the Q 
    privilege, or you receive the error message:
    "You don't have permission to modify the settings for this printer. If 
    you need to change the settings, contact your network administrator." 

    Causes and solutions:
    If you're trying to manage your own print job on a LANtastic for
    Windows 95 server, make sure your account has T, Y and Z rights
    on the printer resource you're trying to manage.

    If you're trying to view or manage other users' print jobs, usually
    you'd only need the Q privilege on your account. However, with
    LANtastic for Windows 95, you must also grant the T, Y and Z 
    access rights to your account on the printer resource. You can then
    view and manage print jobs submitted by other users on that printer.

    If you're trying to manage print jobs from a Windows 95 computer, you
    may have selected a printer management function instead of a print job
    management function. If you right-click the document name (the first
    column) of the Print Jobs display, you'll be managing the job. Right-
    clicking any other column will attempt printer management, which isn't
    supported by LANtastic for Windows 95 servers.



I.  Drive names appear with extra spaces. 
    For example, D-DRIVE          on SERVER1 or G:\\SERVER2       \C-DRIVE

    Causes and solutions:
    If you were running the LANtastic 32-bit Client software and have already 
    established permanent drive and printer connections, LANtastic for 
    Windows 95 will remember those connections. However, the server names 
    for these connections will have extra spaces in them. To fix this problem, 
    open the LANtastic Custom Control Panel and follow these steps:

	1. Click the Assign Drives or Assign Printers button on the Use 
    	   Network page. Then, if necessary, click the Drives/Printers
	   check box so that all your network connections are displayed.

	2. Disconnect the affected drive and printer connections.

	3. On the Use Network page, click Preferred Servers. In the 
	   Preferred Servers field on the right, click each affected 
	   server, then click Remove.

	4. If you want these servers to reappear in your Preferred Servers
	   list, make sure there's a check in the check box called
	   Always add server to Preferred Servers list. Then click Close.

	5. Click the Connect to Computers button and log out of the affected
	   servers (in the Already Connected field).

	6. On the left side of the LANtastic Connections window, click the
	   plus sign next to Entire Network.

	7. Double-click the affected servers, log in to them if necessary, 
	   then click Close.

	8. Click Assign Drives/Assign Printers again, and set up the drive
	   and printer connections you need.  All the extra spaces will be
	   gone. Click Close.
 
  



=======================================
4. MANUALLY REMOVING NETWORK COMPONENTS
=======================================

  To remove one or more network components, follow the steps below: 

	1. Click Start, Settings, Control Panel.

	2. Double-click Network.  

	3. You must remove components in the following order:  

		- Services, such as File Sharing for LANtastic Networks or 
		  File Sharing for Microsoft Networks

		- Clients, such as Client for LANtastic Networks, Client for
	   	  Microsoft Networks, Client for NetWare Networks

		- Protocols, such as Artisoft LANtastic NetBIOS, NetBEUI, 
		  IPX/SPX-compatible protocol

		- Adapters, such as NE2000 Compatible 

	4. For each component, click the component, then click Remove. 
	
	5. Click OK and click Yes to restart your computer. 





=====================================
5. TESTING YOUR NETWORK WITH LANCHECK
=====================================

The LANCHECK programs that come with the LANtastic for Windows 95
software allow you to test network communication and adapter
operation. You'll find two versions of LANCHECK in the Support directory 
on your LANtastic for Windows 95 CD: an updated DOS version called
LANCHECK.EXE for your DOS and Windows 3.x computers, and a Windows 95
version called LCHECK95. Install LCHECK95 on all your Windows 95
computers, and update the older versions of LANCHECK on your DOS and 
Windows 3.x machines. Don't use the DOS-based LANCHECK on a Windows 95 
computer.

You must run LANCHECK simultaneously on every network computer you 
want to test. To do this, complete the following steps at each 
computer:

  	1. Open Windows Explorer and double-click your CD-ROM drive.
 
    	2. Double-click the Support folder. The file LCHECK95 will appear 
     	   in the field called Contents of. If you've already installed 
	   LANtastic for Windows 95, you can copy the file into your 
	   C:\LANTASTI\WIN95 program directory by dragging it into that 
	   folder.
 
 	3. Double-click LCHECK95.

Refer to the LANtastic for Windows 95 online Help for details on using 
LANCHECK. It includes Help topics for the DOS-based version of LANCHECK
as well as the LANtastic for Windows 95 version. 




====================================================================
6. DISCONNECTING DRIVES AND PRINTERS -- CORRECTION TO PRINTED MANUAL
====================================================================

The Installing and Using LANtastic for Windows 95 manual states that if 
you want to permanently disconnect a drive or printer, you should make 
sure the Remember Next Connection Made box is checked before 
you disconnect it. This isn't necessary. All disconnections 
are permanent, regardless of whether the check box is checked. These 
statements in Edition 1 of the manual appear on pages 35 (step 2), 
36 (step 2) and 63 (step 5).




===============================================
7. CHANGING YOUR DEFAULT USER NAME AND PASSWORD
===============================================

You can change your default user name and password anytime you wish by
clicking the Login Preferences button on the Use Network page of the
LANtastic Custom Control Panel. If you have connections to other 
computers that are remembered for connection at startup, you'll have to
disconnect them and then reconnect them after changing your default
user name and password. Make sure to check the Remember Next Connection
Made box in the Assign Drives window or the Assign Printers window 
when you re-establish connections.




=================================
8. DELETING THE DRVSPACE RESOURCE
=================================

Windows 95 includes DRVSPACE, a program that automatically compresses 
your files to save space. DRVSPACE also creates a virtual, uncompressed 
drive called Host_for_C (H:). By default, this drive will appear in the 
My Computer window on your Windows 95 desktop. If you're sharing files 
and printers, it will also appear as a network resource in the Share 
Drives and Printers window in the LANtastic Custom Control Panel.

You should avoid sharing your uncompressed drive as a resource on the
network. To delete it as a shared resource from your LANtastic 
resource list, click the Share Drives and Printers button in the Manage 
Servers page in the LANtastic Custom Control Panel. Click the uncompressed 
drive resource Host_for_C (H:), and then click Delete. Click OK to 
verify the deletion.



=======================================
9. OS/2 UPDATE AND HP JETDIRECT SUPPORT
=======================================

-----------
OS/2 Update
-----------

The Support folder on your LANtastic for Windows 95 CD includes a self-
extracting OS/2 file called OS2P10. This software is an update to LANtastic
for OS/2 that improves communication with a Windows 95 server from an OS/2 
computer. 

To open the OS/2 file:

	1. On your OS/2 computer, copy OS2P10.EXE from your CD into 
	   a new directory on your hard disk. 
	  
	2. Open a DOS box, change to the new directory, and type OS2P10. 
	   The file will self-extract. 

	3. After the file has been extracted, open a text editor and read 
	   OS2P10.TXT for information on udpating LANtastic for OS/2.


------------
HP JetDirect
------------

Computers running LANtastic for Windows 95 can't share an HP JetDirect printer.
The printer won't appear as a resource on the Available Printers list in the 
Share Drives and Printers window. However, each Windows 95 client can still 
use the printer by installing HP Services in the Windows 95 Network Control
Panel. Refer to your HP documentation for detailed instructions.

LANtastic Power Suite supports HP JetDirect printer sharing. See your 
LANtastic Power Suite Custom Setup and Troubleshooting Guide for instructions 
on adding the printer to your network.






=====================
10. TECHNICAL SUPPORT
=====================
 
This section outlines the Artisoft technical support options available for 
LANtastic for Windows 95. Many of the Artisoft services listed below provide 
technical bulletins and product news, along with software patches and 
enhancements. So to get regularly updated information about 
LANtastic for Windows 95 and other Artisoft products, contact the sources 
listed in this section.

 
o Telephone support 
 
  Priority 900 Support (U.S. only) 
  (900) 555-TECH (8324) 
 
  There's no waiting on this line, and you work with expert Artisoft 
  technicians. The cost, billed to your phone number, is $2.50 per minute. 
  Service is available Monday through Friday, 6 a.m. to 9 p.m., and Saturday, 
  7 a.m. to 5 p.m., Mountain Time, excluding holidays. 
 
 
  Priority 800 Support (U.S. and Canada) 
  (800) 293-3936 
 
  This is the same priority service as above. It's especially convenient if 
  you prefer to use a credit card. The cost, billed to Visa, Master Card or  
  American Express, is $2.50 per minute. Priority 800 Support is available 
  during the same hours as Priority 900 Support. 

 
  Hardware Support (U.S. and Canada)
  (520) 670-7000

  Call this service if you need help with the adapters, cables or other
  hardware that came in your LANtastic for Windows 95 starter kit. Long
  distance toll charges apply for this service.

 
o Arti-Facts BBS 
 
  Using a modem, call Artisoft's Arti-Facts(SM) BBS. For 9600 baud 
  communications, call (520) 884-8648 in the U.S. and Canada. For 14.4K baud 
  communications, call (520) 884-9675. 
 
  To get the most from your first dial-up session, download the following 
  files: 
 
    BLTS.ZIP, which gives you all of Artisoft's technical bulletins in 
	one compressed file. 
 
    BBSLIST.TXT, which lists all of the files available on the BBS. 
 
 
o Artisoft's CompuServe Forum 
 
  To use this service, you must have CompuServe(R) access. At the ! prompt, type 
  GO ARTISOFT <Enter>. 
 
 
o FTP Site 
    
  Technical bulletins can be downloaded from Artisoft's FTP site. The FTP 
  address is: FTP.ARTISOFT.COM 
 
 
o World Wide Web 
 
  Technical bulletins are also available from Artisoft's WWW site. The 
  address is: HTTP://WWW.ARTISOFT.COM 
 
 
o Artisoft Worldwide Offices 
 
Australia 
Artisoft Australia     
Level 2, Suite 3       
4-10 Bridge St.        
Pymble, NSW 2073   
Australia              
Tel: 61-2-9988-4800   
BBS: 61-2-9988-4617 
Fax: 61-2-9988-4643 
 
Benelux 
Artisoft Benelux    
Reactorweg 291 
3542 AD Utrecht 
The Netherlands 
Tel:  31 (0)30-2417900 
BBS:  31 (0)30-2412176 
Fax:  31 (0)30-2417999 
 
Canada 
Artisoft Canada             
10 Carlson Court  #590      
Etobicoke, Ontario  Canada  
M9W  6L2           
Sales:          
Tel:  416-213-8600          
Fax:  416-213-8602      
Support: 
Tel:  800-293-3936* (U.S. support center) 
BBS:  520-884-8648  (U.S. support center) 
  *See the section called "Priority 800 Support (U.S. and Canada)" 
   for billing information. 
 
France 
Artisoft France            
99 Quai du Docteur Dervaux 
92600 Asnieres-sur-Seine    
France                     
Tel:   33 (1) 46 88 08 18  
BBS:   33 (1) 40 80 08 81  
Fax:   33 (1) 40 80 08 82  
 
Germany 
Artisoft Deutschland     
Landsberger Strabe 408     
81241 Munich   
Germany                  
Tel:  49-89-580-98-51   
BBS:  49-89-580-98-47  
Fax:  49-89-580-98-802 
(For technical support, please 
call 44 (1923) 20-84-78 in the 
United Kingdom.  Long distance 
fees may apply.) 
 
Italy 
Artisoft Italia 
Via Giovanni da Udine 34                           
Milan 20156 
Italy                                
Tel:  39 (2) 38-09-33-08                     
BBS:  39 (2) 38-09-33-72                       
Fax:  39 (2) 38-09-33-71                      
								     
Japan 
Artisoft Japan        
Fuyo-Kanda  Bldg 4F 
1-4-13 Higashi-Kanda  
Chiyodaku 
Tokyo  
Japan  101 
Tel:  81-03-5687-9451 
BBS:  Nifty LAN vendor forum 
Fax:  81-03-5687-9455 
 
Mexico 
Artisoft Mexico   
Insurgentes Sur 667 
Tercer Piso  
Colonia Napoles 
Mexico City  
Mexico 03810 
Tel:  52 (5) 543-4890 
BBS:  52 (5) 536-2578 
Fax:  52 (5) 687-5330 
 
United Kingdom  
Artisoft UK 
223 Berwick Ave. 
Slough, Berkshire SL1 4QT 
United Kingdom 
Tel:  44 (1753) 55-49-99 
BBS:  44 (1753) 55-17-50 
Fax:  44 (1753) 55-13-25 
Technical Support:  44 (1923)20-84-73 
 
United States 
Artisoft, Inc.            
2202 North Forbes Blvd.   
Tucson, Arizona  85745 
USA                    
 
For U.S. telephone support information, please refer to the section called 
"Telephone support" above. 


