Thank-you for Knowledge purchase.

We are very happy to provide you with the enclosed Knowledge-Paks, 
packaged expert knowledge for help desks.  Knowledge-Paks are 
recognized throughout the help desk community as the highest quality, 
most complete knowledge products available anywhere. 

Installation instructions for HEAT for Windows:

1. Launch HEAT for Windows from Program Manager.
2. Select: First Level Support from the Tools menu.
3. Select: File - Import
4. For the source filename enter: A:\*.Dst.
5. Enter the destination filename, and select OK.

Installation instructions for FLS for Windows:

1. Launch First Level Support from Program Manager.
2. Select: File - Import.
3. For the source filename enter: A:\*.Dst.
4. Enter the destination filename, and select OK.

If you have any questions, feel free to give me a call at:
(800) 776-7889 Ext: 220.

Jim Parker
Product Manager
Bendata, Inc.


