



                        USER MANUAL 
 


                       Net NannyTM 
                            for
                         Windows  
 
                 Copyright 1994 - 1995 
 
 
 
    COPYRIGHT:   It is against the law to copy the  
    software except as specifically allowed in the  
    software license agreement. No portion of this manual  
    may be reproduced in any form or by any means,  
    electronic or mechanical, including photocopying and  
    recording, for any purpose without the express  
    written permission of Net Nanny Ltd. 
    Trademark:   Net Nanny and the Net Nanny Logo are  
    trademarks of Net Nanny Ltd. which may be registered  
    in some jurisdictions.
 
    CHANGES:  The information in this document is for  
    information only and is subject to change without  
    notice and does not represent a commitment by Net  
    Nanny Ltd. While reasonable efforts have been made to  
    ensure its accuracy, Net Nanny Ltd. assumes no  
    liability as a result of errors or omissions in this  
    document or from any use of the information herein.  
    Net Nanny Ltd. reserves the right to make changes to  
    the product design without any reservation and  
    without notice to its users. 
               (C) 1994, 1995 Net Nanny Ltd. 
                   All rights reserved. 
     
    TECHNICAL SUPPORT: Net Nanny Ltd. software products  
    are developed for easy installation and use. We  
    believe that our User Guide and other documentation  
    are complete. Please call our Technical Support  
    department at (604) 662-8522
    E-mail:   netnanny@netnanny.com  
     
  
  
                    Net Nanny Ltd.  
    C2 - 1122 Fir Avenue     525 Seymour Street   
        Blaine, WA             Vancouver, B.C.  
           USA                    Canada   
           98230                 V6B 3H7  
               Tel: (604) 662-8522  
         Internet:  http://www.netnanny.com/netnanny/ 
 
 
 
 
 
                SOFTWARE LICENSE AGREEMENT 
 
    LICENSE GRANT:  Net Nanny Ltd. grants you, the end user, the  
    right to use one copy of the enclosed software program (the  
    "SOFTWARE") on a single computer.
 
    COPYRIGHT and TRADE SECRET 
    The SOFTWARE is owned by Net Nanny Ltd. and protected by both  
    United States and Canadian copyright law and by International  
    Treaty provisions and all other applicable national laws. Any  
    copying of the SOFTWARE, other than a single copy for backup  
    purposes, constitutes an infringement of Net Nanny Ltd.'s  
    copyright. The SOFTWARE incorporates Trade Secret materials.  
    
    LIMITED WARRANTY 
    NO WARRANTY OF THE SOFTWARE AND DOCUMENTATION IS PROVIDED. THE  
    SOFTWARE IS PROVIDED AS IS, WITHOUT ANY WARRANTY OR CONDITION,  
    EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED  
    WARRANTIES OF MERCHANTABLE QUALITY AND FITNESS FOR A 
    PARTICULAR PURPOSE. Without limiting the above, Net Nanny Ltd.  
    does not warrant that the operation of the SOFTWARE will be  
    uninterrupted or error-free or that the SOFTWARE will achieve  
    your intended purpose. 
    
    Net Nanny Ltd. does provide a limited warranty for the  
    diskettes upon which the SOFTWARE is furnished. The limited  
    warranty is that the diskettes will be free from defects in  
    material and workmanship under normal use for a period of one  
    year from the date of delivery as evidenced by a copy of the  
    receipt. Any diskette not meeting Net Nanny Ltd.'s limited  
    warranty will be replaced if returned to Net Nanny Ltd. or  
    authorized Net Nanny Ltd. software Dealer or Distributor with 
    a copy of the receipt. If Net Nanny Ltd. is unable to deliver  
    replacement diskettes which are free of defects in material 
    and workmanship, you may terminate this License by returning
    the SOFTWARE, as delivered, and you will receive a refund.
 
    LIMITATION OF LIABILITY 
    Your sole remedy against Net Nanny Ltd., and Net Nanny Ltd.'s  
    entire liability regardless of how such liability arises, is  
    limited to replacement of the diskette or a refund in  
    accordance with the above limited diskette warranty. IN NO  
    EVENT WILL Net Nanny Ltd. BE LIABLE TO YOU FOR ANY DAMAGES,  
    INCLUDING BUT NOT LIMITED TO SPECIAL, INDIRECT OR 
    CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO 
    USE THE SOFTWARE. Some States and Provinces do not allow the 
    exclusion of implied warranties or limitation of incidental or 
    consequential damages, so the above limitation or exclusion 
    may not apply to you.
 
    This License will be terminated if you fail to comply with any  
    term or condition of this License. You agree, upon such  
    termination to destroy the SOFTWARE and related documentation. 
    You agree that this License is the complete and sole statement  
    of the agreement between us and this license supersedes  
    representations made by us or your authorized Net Nanny Ltd.  
    software Dealer or distributor or any other Agreement, written  
    or oral, or communications between us or your authorized Net  
    Nanny Ltd. software Dealer or Distributor relating to the  
    subject matter of this License. 
     
     
     
    TABLE OF CONTENTS 
    System Requirements 
    Hardware 
    Operating System 
    Contents of Package 
    Introduction 
    Introduction 
    Novice Computer Users
 
    CHAPTER ONE 
    Installation 
    Installing  Net Nanny  for Windows 
    Installation Successful ! 
    Installation Summary
 
    CHAPTER TWO 
    Operation & Administration 
    Introduction 
    Operation 
    Is  Net Nanny Active ? 
    Net Nanny Action (ShutDown) 
    After a  Net Nanny  ShutDown 
    Administration 
    Disable Net Nanny 
    Bypass a Program Violation 
    Remove Net Nanny 
    Using the Administration Program 
    Adding an Administration Icon
 
    CHAPTER THREE 
    Using the DOS version of Net Nanny 
    Install Net Nanny 
    View History of Hits 
    Frequency of Hits 
    Edit Dictionary 
    Errors 
    Clear History 
    Action 
    ShutDown 
    Disable/Enable 
    Quit
 
    APPENDIX A 
    Updating Previous Versions 
    What Words & Phrases to Monitor 
    Effective Dictionary Choices 
    Dictionary Characters 
    Re Booting the Computer 
    Problems and Errors 
    Technical Support 
     
     
     
    SYSTEM REQUIREMENTS 
    Hardware 
    IBM; XT, AT, PS/2; 286, 386, 486, 586; Pentium, AST, Compaq;
        and all 100% IBM Compatible microcomputers  
    Video Card Compatibility; CGA, MCGA, EGA,  
        VGA, Super VGA, Hercules, Super Precision Color, High
        Resolution and Enhanced High  
        Resolution, TARGA and TIGA architectures,  
    Operating System 
        Microsoft MS-DOS or PC-DOS version 3.3x - 6.x 
        Microsoft Windows 3.x 
    Contents of Package 
        One Install/Program diskette, User Guide,  
        Software License Agreement and Registration form. 
     
     
    INTRODUCTION 
    Introduction 
    Net Nanny  for Windows allows you to MONITOR  
    and/or take ACTION on Windows based computer  
    activity.  Net Nanny allows you to set standards  
    for  what you decide is "acceptable" behavior  
    while using the computer. To use this Windows  
    version of  Net Nanny, you MUST FIRST install the  
    DOS version of the  Net Nanny  program which is  
    included in this package. After the installation  
    of  Net Nanny  for Windows, the DOS version  
    administration program is still required to Edit  
    Dictionary ... , View History of Hits ... ,  
    Frequency of Hits ... , Clear History ... ,  
    Action ... , etc. 
 
    While the  Net Nanny  for Windows program is  
    running, the activity on the computer screen is  
    monitored and scanned for the words and phrases  
    you have defined in the dictionary as  
    "unacceptable". These words and phrases must be  
    entered into the  Net Nanny dictionary during  
    or after installation of the DOS version of  Net  
    Nanny. 
     
    NOVICE COMPUTER USERS 
    This User Guide is designed for the inexperienced  
    computer user and we suggest that you follow the  
    instructions carefully. For the experienced user  
    this User Guide may contain more information than  
    is necessary.  Net Nanny is easy to install and  
    use and many users have successfully installed  
    and used the software without reference to this  
    Guide. 
     
     
     
    CHAPTER ONE 
    Installation 
    
    NOTE 
        REMEMBER TO INSTALL THE DOS  
        VERSION OF NET NANNY   
        BEFORE ATTEMPTING TO  
        INSTALL AND USE THE WINDOWS  
        VERSION.  THE WINDOWS  
        VERSION WILL INSTALL BUT  
        WILL NOT OPERATE. 
     
     
     
     
    INSTALLING  NET NANNY  FOR WINDOWS 
    The Windows version of  Net Nanny  allows you to  
    monitor words and phrases and take "ShutDown"  
    action in Windows application programs. 
        1. Start Windows 
        2. Insert the  Net Nanny diskette in a floppy  
           drive on your computer 
        3. Select File and Run from the Program  
           Manager menu bar. When the Run dialog box  
           appears, type "a:\setup" if you are using  
           the A drive or b:\setup if you are using  
           the B drive. 
        4. Click on the OK button. A message box will  
           appear, while  Net Nanny installs. 
      
    After the successful installation is completed,  
    the "activate" message dialog box will  
    appear. 
      
    As the message box indicates, to activate  Net  
    Nanny  for Windows you must restart Windows. If  
    you select OK Windows will restart automatically  
    and  Net Nanny  will be active.
 
    If you choose Cancel, the installation will still  
    be successful, but  Net Nanny will be not be  
    active until after Windows is restarted. 

    INSTALLATION SUCCESSFUL ! 
    You are now ready to use your computer as usual.  
    Net Nanny  will monitor computer activity for the  
    words and phrases you entered into the  
    Dictionary. 
 
    If the Action option is set to <0> zero, Net  
    Nanny  will work in the background and no one  
    will know it is operating. 
    If  the Action option was set to <1> or more,  
    Net Nanny  will work invisibly, in the  
    background, until the "restricted" word or phrase  
    is Hit. Chapter Two details the Action and  
    ShutDown features. 
     


     
     NET NANNY FOR WINDOWS  
    
     NOTICE
          Net Nanny will not be fully active  
          and operational until the installation
          of the DOS version has been successfully
          completed, including the steps outlined
          below. Please refer to the  Net Nanny for  
          DOS User Guide. "Install Net Nanny for DOS  
          software". 
     
     
     
    INSTALLATION SUMMARY 
    You should already have installed the DOS version  
    of  Net Nanny and can therefore skip steps 1 - 3  
    . 
        1. Add words to the dictionary (DOS version). 
        2. Set the Action levels (DOS version,  
           optional) 
        3. Re Boot (re start) the computer. 
        4. Start Windows and run  Net Nanny  Setup  
           program. 
        5. Install  Net Nanny  for Windows 
        6. Restart Windows to activate  Net Nanny. 
         
         
    CHAPTER TWO 
    OPERATION & ADMINISTRATION 
    Introduction 
    After successfully installing  Net Nanny  for  
    Windows software and restarting  Windows  Net  
    Nanny will be active and operational. You will  
    not notice any difference in the way the computer  
    operates. In the background, however,  Net  
    Nanny is monitoring all the activity on the  
    computer screen looking for words and phrases in  
    the Dictionary. If a word or phrase on the screen  
    matches a word or phrase in the dictionary  Net  
    Nanny will record this information and may take  
    action. 
 
    This Chapter contains examples which will help  
    you do a few quick tests and some practical  
    examples of how to use  Net Nanny for Windows.
 
    OPERATION 
    Is  Net Nanny Active ? 
    To quickly check to see if  Net Nanny for Windows  
    is active; 
        1. start a word processor (use Notepad if its handy) 
        2. type a word that is in the dictionary. 
        3. After typing a word (which you previously  
           entered in the dictionary), run the DOS  
           NN.EXE program. To run the NN.EXE program  
           you can select File and  Run from the  
           Windows Program Manager menu bar and type  
           a:\nn (insert disk in floppy drive).  
        4. From the DOS  Net Nanny  menu, select the  
           menu item "View History of Hits..." . If  
           the word you typed was detected and  
           recorded it will appear in the History of  
           Hits box. You can also select the menu  
           item "Frequency of Hits...", to see the  
           number of times the word was detected.
 
    NET NANNY ACTION (SHUTDOWN) 
    To test the  Net Nanny for Windows Action with a  
    program ShutDown option follow the steps below.  
    If you set the Action option when you installed  
    the DOS version of  Net Nanny , you can skip  
    steps 1 - 6. 
        1. Select File and  Run from the Program  
           Manager menu bar and type a:\nn (insert  
           disk in floppy drive). This will run the  
           DOS version of  Net Nanny  administration  
           program while you are still in Windows. 
        2. Select the menu item Action .and set the number
           of hits to Trigger ShutDown. For this test example  
           only, we suggest you set the trigger level  
           to three (3). Level 3 is for this example,  
           you can if you wish select any number  
           between 1 and 99. 
         
    NOTE 
        It is possible to trigger  
        Action accidentally  while  
        you are in Windows. Hits  
        will be generated, if you  
        run the DOS version of Net  
        Nanny  in a window and view  
        the words in the  
        Dictionary. Action with a  
        ShutDown may be triggered  
        by these Hits. This will  
        NOT happen if the DOS  
        version is run from Windows  
        in the full screen mode. 
     
        3. Set ShutDown Option .... <On> 
        4. Set Screen Message with ShutDown <Yes> 
        5. Exit Action menu and Quit  Net Nanny for DOS. 
        6. Restart Windows to initialize your Action  
           settings. Changes will not be in effect  
           until you restart Windows. 
        7. Start a Windows word processor 
        8. Type a word (one from the dictionary) the  
           number of times to equal the number of  
           Hits to trigger the Action. In this test  
           we are using a trigger of three.
 
    After you click the OK button, you will have 30  
    seconds to Save and Exit the program. A "beeping"  
    sound each second counts down the 30 seconds. 
    The  Net Nanny  action indicated by the message  
    box, applies to ALL Windows software, including
    Internet access software or Internet WEB browsers
    and BBS software.
 
    If  you take no action, after selecting the OK  
    button, the "beeping" will countdown the 30  
    seconds and the "Forced Termination" message box
    will appear. Selecting OK from this box will terminate
    any Windows software program and you will lose all 
    configurations or work which was not saved. 
  
    AFTER A  NET NANNY  SHUTDOWN 
    After A  Net Nanny  ShutDown you will no longer  
    be able to use the Windows software application  
    which was in use when the  Net Nanny  ShutDown  
    occurred. If you try to start a previously  
    ShutDown program, a message box will appear. 
      
    Administration 
    To run the  Net Nanny  administration program,  
    select File and Run from the Program Manager menu  
    bar. When the Run dialog box appears, type
         a:\wnnadmin
      or b:\wnnadmin
    if you are using the B: floppy drive
 
    From the Net Nanny menu bar, select Options. A screen
    will appear showing Net Nanny enabled. This is the  
    default setting whenever Windows is started. You  
    can turn Net Nanny  ON or OFF by Clicking on  
    Enable or Disable. Changing the selection will  
    immediately take effect in Windows. There is no  
    need to restart Windows.
 
    DISABLE NET NANNY 
    You can disable Net Nanny  for your current  
    Windows session. This is useful if don't want Net  
    Nanny  to monitor your activity or to bypass an  
    Action ShutDown.
 
    BYPASS A PROGRAM VIOLATION 
    If a program will no longer run, because of a  
    previous Net Nanny violation, you can choose  
    Disable and the program will work again. 
 
    REMOVE NET NANNY 
    To remove the Net Nanny  Windows drivers select  
    "Remove Net Nanny" from the main menu.
    After removal Net Nanny will no longer work  
    while you are using Windows.
 
    USING THE ADMINISTRATION PROGRAM  
    For convenience and testing,  you can copy the   
    Net Nanny  administration program (wnnadmin.exe)  
    into your hard drive. This makes the Net Nanny   
    administration program available to all users of  
    the computer. For security reasons, you should  
    remove the "wnnadmin.exe" program from your hard  
    drive after testing. You can then add a Net Nanny   
    icon to the Windows program Manager, using a  
    floppy drive as the program source. 
 
    ADDING AN ADMINISTRATION ICON 
    To add a Net Nanny  Administration program Icon  
    to the Windows Program Manager, follow the steps  
    below. This will run the "wnnadmin.exe" program  
    from a floppy drive. 
        1. Before proceeding, make sure you have the  
           Net Nanny  program diskette in floppy  
           drive A. 
        2. Select File and New from the Program  
           Manager menu bar.  
      
        3. The Program Item will be selected in the
           "New Program Object" dialog box. 
           This is the default dialog box. Change the  
           setting by clicking on Program Group   
           and then Click the OK button. 
        4. Add the name "Net Nanny Administration" to the
           "Program Group Properties" dialog box, and
           leave the space for "Group File:" blank. Click
           on OK. 
        5. A Program Manager Group will appear on the  
           screen 
        6. With the Net Nanny Administration Group  
           selected (highlighted) , select File and  
           New from the Program Manager menu bar. 
        7. Select Program Item (default) and Click on  
           the OK button. 
        8. Add the text for the Program description
           and the Command Line "A:\WNNADMIN.EXE" and
           click on OK. 
      
    The Net Nanny Icon will appear in the Net  
    Nanny Group. If you did not have the Net  
    Nanny  program diskette in the floppy drive  
    an error message box will appear and the Icon will 
    not be correct. Repeat  steps 6 - 8, with the program
    diskette in floppy drive A. 
     
 
    CAUTION: If you temporarily exit to DOS,  
    using the Windows MS-DOS Prompt Icon,
    Net Nanny will still be operational.  
    However, any  Net Nanny Action occurring
    while at the Windows DOS Prompt may  
    interfere with your ability to return to 
    Windows. For example, if the computer  
    has a Net Nanny ShutDown while you are at the  
    temporary DOS Prompt in Windows, you may be
    able to use the CTRL+ALT+DEL keys to exit back
    (wait..., there may be a delay returning) to 
    Windows. If you CAN NOT return to Windows, you
    will have to restart your computer.  If  
    you are able to return to Windows, we recommend
    that you exit from Windows and restart you computer 
     
     
     
    CHAPTER THREE 
    USING THE DOS VERSION OF NET NANNY 
    This Chapter is a review of all the items  
    appearing on DOS version of the main  Net Nanny  
    menu and instructions on how to use each one.  
    Please refer to the User's Guide for the DOS  
    version of  Net Nanny  for detailed information.
 
    INSTALL NET NANNY 
    Selecting this item performs the same function as  
    running the Install program (INSTALL.EXE).  
    Instead of running the Install program, you can  
    also install  Net Nanny by running the main   
    Net Nanny program (NN.EXE)  from the floppy  
    drive and then selecting "Install Net Nanny ..."  
    from the menu item list shown above.
 
    VIEW HISTORY OF HITS 
    This menu item will display a record of the last  
    399 hits or detected matches to your dictionary  
    list. The display shows the last occurrence  
    first. Any hit above 399 falls off the end of the  
    display. Use the Up & Down arrow keys to move  
    through this screen or the Page Up and Page Down  
    keys to move quickly through the screen pages.  
    See the Text Editor in Appendix A, for more  
    information on moving in a text display box.
 
    FREQUENCY OF HITS 
    This display box shows the number of times each  
    word or phrase was detected, in alphabetical  
    order. The history is current from the last time  
    Clear History was used. 
 
    EDIT DICTIONARY 
    Enter or change words and phrases you want to  
    monitor. A word could be a phone number (e.g.  
    945-4233). A phrase could be your home address  
    (e.g. 3 - 120 Glacier Street). Avoid using words  
    and phrases which would appear on the screen  
    during normal use of the computer and during  
    starts up. Avoid using words that are part of or  
    appear in any program you normally use. It's a  
    good idea to run a quick test by starting your  
    computer and running some common programs to make  
    sure that entries in the dictionary are NOT being  
    detected during normal use. You don't want "Hits"  
    from the normal operation of the computer. This  
    is particularly true if you have turned the  
    Action option ON.
 
    Remember (and  Net Nanny will remind you) to re  
    boot the computer if you make changes to the  
    dictionary. Changes do not become active until  
    you re start the computer.  
    The correct use of the  Net Nanny Dictionary is  
    vital to successful monitoring of screen activity  
    and to obtain the maximum amount of useful  
    information with a minimum of false "Hits".  
    Please refer to the DOS User Guide, Appendix A,  
    Using the Dictionary Effectively, for information  
    on selecting the right words and phrases.
 
    ERRORS 
    You may be detecting words and phrases in error  
    and may want to revise the dictionary before  
    turning the  Net Nanny Action options ON. For  
    example, if your test monitoring shows a number  
    of matches occurring during the normal operation  
    of the computer, remove or edit those words and  
    phrases in the dictionary. Since every computer  
    is unique and is used in different ways, the  
    correct setup of the dictionary may be a trial  
    and error process.
 
    CLEAR HISTORY 
    This will delete all the hits recorded in the  
    History of Hits and Frequency of Hits display  
    boxes. 
 
    ACTION 
    This menu item will allow you to take action if   
    Net Nanny reaches the limit set by you, for  
    words and phrases detected. The Action entry screen
    will appear. You should not set the limit  
    too low, until you have done enough monitor  
    testing. You may be detecting words and phrases  
    in error and may want to revise the limit or edit  
    the dictionary before turning the Action options  
    on.
 
    SHUTDOWN 
    There are three options for the ShutDown action. 
        1. Number of Hits to Trigger ShutDown (Enter  
           a number between 1 and 99.). 
        2. ShutDown Option. The keyboard will "LOCK"  
           when the DOS version of  Net Nanny  
           detects that the number of hits has  
           reached the "Number of Hits to Trigger  
           ShutDown" when this option is ON. Use the  
           arrow keys and the space bar k to toggle  
           the option ON or OFF. If the ShutDown  
           option is triggered, in the DOS mode, the  
           computer will be unusable and must be  
           turned OFF and then back ON to get the  
           computer working again. 
        3. Show Screen Message with ShutDown: If you  
           turn the above ShutDown Option to ON to  
           lock the keyboard, the computer screen  
           will also go blank. A box with the message  
           " Net Nanny ShutDown" will appear. Select  
           this option and use the arrow keys and the  
           space bar k to toggle the option ON or OFF.  
           If the ShutDown option, in the DOS version, is  
           triggered the computer will be unusable and must  
           be restarted (turned OFF and then back ON) to get  
           the computer working again.
 
           When  Net Nanny is in the ShutDown mode all DOS  
           based computer activity is "frozen" and you must  
           re start (re boot) the computer to get it running  
           normally again. You cannot re boot using the  
           CTRL+ALT+DEL keys. See Appendix A, Re Booting the  
           Computer for more information on how to re boot a  
           computer.
 
    DISABLE/ENABLE 
    Net Nanny  defaults to ON. To turn it OFF  
    (disable), use the arrows and the space bar k to  
    toggle the indicator to OFF. When Net Nanny is  
    disabled like this, it will not monitor or  
    ShutDown the computer during the current session.  
    However, if you re-boot the computer,  Net  
    Nanny will be reset to ON automatically even if  
    you set the Action to OFF.  The Disable & Enable  
    options are valid for the current session only.
 
    QUIT 
    Exit the  Net Nanny main administration  
    program. 
     
     
    APPENDIX A 
    UPDATING PREVIOUS VERSIONS 
    If you have an older version of  Net Nanny  
    already installed on your computer, and you have  
    received a more recent release of the  Net  
    Nanny software, updating is simply a matter of  
    installing the new release on top of your  
    existing installation. This can be done by  
    placing the updated version of  Net Nanny into  
    drive A: and typing: 
           A:INSTALL
 
    NOTE: You may also update  Net Nanny from  
    floppy drive B: by putting the  Net Nanny  
    floppy disk in drive B: and typing  B:INSTALL 
     
    WHAT WORDS & PHRASES TO MONITOR 
    Many parents worry about their children having  
    access to sexually explicit material. They are  
    very concerned about the real danger of sexual  
    exploitation. Children who have access to  
    computer Bulletin Board Systems, On-Line systems  
    and the Internet, may have unrestricted  access  
    to pornographic material, images, sounds and  
    other information which a parent may consider  
    totally unacceptable. They may also "meet"  
    strangers On-Line. 
 
    To monitor this "unacceptable" activity, a parent  
    should select words and phrases to target  
    specific problem areas. For example, if you do  
    not want your home phone number and address given  
    out On-Line, use the example below (Effective  
    Dictionary Choices). You can also add body parts  
    and four letter words to the dictionary. As in  
    the example below, you will need to experiment to  
    find the right words or combination of words and  
    phrases.
 
    If possible you should use the computer in a  
    trial to test the way you might expect your  
    children to use it. We suggest that you become  
    more familiar with and watch what BBSs and other  
    activities your children use.
 
    EFFECTIVE DICTIONARY CHOICES 
    In Chapter Three, we suggested that you may want  
    to detect the use of your phone number and home  
    address. Assuming your phone number is; 
    (604) 945-4233 
    and your address is; 
    3 - 120 Glacier Street, 
    the following are variations of what you should  
    enter in your dictionary; 
    Phone Number 
    945-4233 
    9454233 
    945 4233 
    604945-4233 
    6049454233 
    (604)945-4233 
    (604) 9454233  
    
    Address 
    3 - 120 Glacier 
    3 120 Glacier 
    3-120 Glacier 
    120 Glacier 
     
     
    DICTIONARY CHARACTERS 
    The characters below can be used in the  
    You may use virtually any character you are
    capable of generating with the standard computer
    keyboard and the ASCII characters.   
     
     
    RE BOOTING THE COMPUTER 
    Re boot means to turn off the computer and then  
    start the computer up again. DO NOT re boot or re  
    start a computer from inside a program. Exit to  
    the DOS Prompt first. There are three basic ways  
    to re boot a computer. 
        1. Hold down three keys simultaneously and  
           then release the keys. The keys to hold  
           down are  bac. This method of re booting  
           the computer will not work when  Net Nanny  
           is in the ShutDown mode (except when  
           ShutDown has occurred while at the DOS  
           Prompt in Windows). 
        2. Most computers have a RESET button located  
           on the front of the computer. Pressing the  
           RESET button will cause the computer to  
           stop and re start. 
        3. Turn the power ON/OFF switch to OFF and  
           then back to ON.  
         
     
    PROBLEMS AND ERRORS 
    If you have problems getting  Net Nanny to work  
    or if you have computer errors using  Net  
    Nanny, call or e-mail our technical support  
    department.
 
               TECHNICAL SUPPORT 
            Phone: (604)  662-8522 
        E-mail:   netnanny@netnanny.com 
     
     

