                      REACHOUT 5.0
                PRODUCT SUPPORT SERVICES
                     STAC ELECTRONICS

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   A.  Contact Information

   B.  Updating the Modem Table

   C.  Updating the Virus Scanning Information


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A.  Contact Information

StacFax     (619) 794-3710           USA and Canada only
     An automated voice response system where you may 
     order up-to-date technical information on Stac products
     direct to your FAX machine. Stac Fax is available 24 hours
     a day, seven days a week.

Internet                             Worldwide
     World Wide Web page. Connect to http://www.stac.com and 
     choose Software Products, then choose ReachOut.
     You can access documents and file updates directly via the
     Stac FTP site at ftp.stac.com/pub/Support.

CompuServe	                     Worldwide
     Type "Go Stac" at any ! prompt. If you do not have a 
     CompuServe account, you may call (800) 524-3388 in the 
     USA and ask for representative #391 to request a free 
     introductory membership.

America Online	                     USA and Canada only
     Type the keyword "Stac" to join the Stac forum. America 
     Online is available only in the USA and Canada. Call 
     (800) 827-6364 to subscribe.

Stac Bulletin Board 
       USA and Canada               (619) 794-3711
       Europe (in French
          German, and English)      (+44) 1344 483 573  
     Call the Stac Bulletin Board for product information,
     technical notes, and answers to frequently asked technical
     questions. Modem setup is N-8-1. 
     USA - Supports 300-14,400 baud with V.42bis.
     Europe - Supports 300-28,800 baud with V.34 and V.42bis. 

CD-ROM
     Corporate and MIS users may subscribe to Ziff-Davis 
     Support-On-Site (SOS). SOS offers technical information 
     for many common applications, including Stac products.

Phone Support 
       USA, Canada, all countries
         other than Europe and Australia     (619) 794-3700 
       Europe (voice)                        (+44) 1344 303 020 
         Europe (fax)                        (+44) 1344 302 922 
         Technischer Kundendienst in 
              deutscher Sprache              (+44) 1344 300 252      
       Australia                              075-918-911
     Once you register ReachOut, you are eligible to 
     receive 90 days of free product support from the date of 
     your first call. Support is available Monday through 
     Friday. After your 90 days of prepaid support has expired, 
     you can receive paid support by calling Stac Premier 900
     in the USA.
     USA - 8 am to 5 pm Pacific time.
     Europe - 9 am to 5:30 pm BST.

Stac Premier 900       (900) 555-7822      USA only
     Use this for faster access to Stac Product Support, or 
     for support after your prepaid support has expired. 
     Stac Premier 900 is available Monday through Friday 
     from 8 am to 5 pm Pacific time. The first minute is free,
     then you are charged $2.50 per minute. Valid only in the USA.

Stac Product Support Services are subject to the terms and 
conditions in effect in each country at the time you use the 
service.


Sales
       USA Sales                 (619) 794-3700
       International Sales       (619) 794-4333
       Canada                    (800) 668-9434
       Europe                    (+44) 1344 302 900
       Europe (fax)              (+44) 1344 302 922
     Call for information on ordering more copies of ReachOut,
     acquiring a site license, or any questions on an 
     evaluation copy.

     USA:                           Outside USA:
Stac Electronics                Stac Electronics, UK, Ltd.
12636 High Bluff Drive          Unit 7, Bracknell Beeches
San Diego, CA                   Old Bracknell Lane
92130-2093                      Bracknell, Berkshire  
                                England    RG127BW


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B.  Updating the Modem Table

When you configure a modem, you choose it from a modem list. The
current list is contained in MTABLE.RCH in your ReachOut directory.
If your modem isn't in the list, you may want to get the latest
version of MTABLE.RCH and replace the one in your ReachOut directory.
You can get the file from the Stac BBS, the Stac forum on CompuServe,
or from the Stac site on the Internet.

Once you are connected, locate and download MTABLE.EXE. This is a 
self-extracting ZIP file; when you run MTABLE, it produces
MTABLE.RCH. Copy MTABLE.RCH into your ReachOut directory and configure
your modem.

Replacing the modem table overlays any changes you have made to the
previous modem table. If you have added or modified entries,
don't forget to make the same changes to the new modem table.


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C.  Updating Virus Scanning Information

For the latest virus checking information, check the Stac BBS, the Stac
CompuServe forum, or the Internet site for a file named in this pattern:
         LPT?VPN.###
The extension indicates the version. You'll find different versions
for DOS and Windows.
