
March 21, 1995    WorkFlo/Print Release 2.0.0 Be Aware Notes


GENERAL NOTES

Questions about Your WorkFlo/Print Server?

        If you have any questions about your WorkFlo/Print Server, please
        contact your FileNet customer support representative.


Downloading Printer Drivers and/or Network Card Drivers from Microsoft

        If your printer driver or network card is not listed, you may 
        check with the Microsoft Download services to see if there is a 
        driver available.  See the file WNTDL.TXT which was downloaded 
        from Microsoft on 2/21/95.  This file lists currently available
        drivers and instructions on how to download the drivers.  You may
        also wish to look at this file to see if an updated version of a
        particular driver is available.  The file is copied to the print
        server disk during installation:  <Data File Root Directory>\sd, 
        where <Data File Root Directory> can be determined by clicking 
        the Options button on the main WorkFlo/Print Configuration screen.


BEFORE YOU INSTALL WORKFLO/PRINT

You Must Be Logged On to Windows NT with Administrator Privileges

        Administrator privileges are required to perform certain Setup tasks.

You Must Install the TCP/IP Protocol

        You can install this protocol via the Network icon on the
        Control Panel.

You Must Configure the Image Management Server (IMS) First

        When you configure the print server, it polls the IMS to determine
        which printer queues address the print server.  Thus, the IMS must
        be configured BEFORE running WorkFlo/Print Setup or Configuration.

If You Are Configuring an HP LaserJet 4MV or Generic PostScript Level 2 
Printer on the IMS

        Your IMS release may not yet allow you to specify the new HP 
        LaserJet 4MV printer.  If this is the case, please select the
        "Other" printer and configure the appropriate paper sizes.
        This also applies to Generic PostScript Level 2 printers
        (see below note under KNOWN LIMITATIONS...).

If You Are Updating a Previous Release of WorkFlo/Print 2.x.x

        If Setup detects a version of WorkFlo/Print 2.x.x already
        installed on the print server, it displays a dialog that  
        allows you to do an "Update" or "Reinstall".  If you select 
        "Update", the Welcome screen displays and the Setup proceeds 
        like normal.  New files are copied over the existing files.
        This is the default.

        If you select "Reinstall", another dialog is displayed to 
        make sure that you want to delete the current WorkFlo/Print
        configuration and emulate an initial installation.  If so, 
        then the following occurs beneath the HKEY_LOCAL_MACHINE key 
        in the Registry:

        - The SOFTWARE\FileNet\PrintServer subkeys are deleted.
        - The SOFTWARE\FileNet\IMS subkeys are deleted, if and only 
          if, ServerType is "PrintServer".  If ServerType is 
          "CombinedServer" (IMS), then the IMS key is left alone.
        - If Quintar is detected (i.e. if the Qscript service is 
          detected in the Registry), then both the Qscript and 
          QscriptServer services are stopped and removed.

        This allows you to clean up your system, so that Setup will
        emulate an initial installation when it continues.  You can 
        reinstall your print server when the system is deemed unusable,
        or when a later release of WorkFlo/Print requires a clean 
        configuration.  You should not delete items manually in the 
        Registry, unless directed to do so by FileNet.

        Note that, in preparation for the reinstall, Setup does NOT:
        - delete any files from the print server's hard disk
        - remove the Administrator icon from the Startup group
        - modify any PATH settings


KNOWN LIMITATIONS AND PROBLEMS FOR ALL PRINTERS

Maximum Limit of Active Printer Queues on one Print Server

        You may experience interruptions in printing when you are
        submitting a high volume of jobs simultaneously to multiple 
        printer queues on the same print server.  When this occurs, Print 
        Services will likely show some printers as being down or 
        unavailable.  You may resume these printers using the "resume"
        command in PRI_tool on the IMS.  Alternatively, you can decrease 
        the volume of jobs being submitted simultaneously to the printer
        queues.  This is a limitation of the networking software.  A fix 
        will be provided once the solution has been identified.

WorkFlo/Print Server Should Be Configured on One IMS Server Only

        If the print server is configured on a second IMS, then the
        second IMS will generate an error message similar to the
        following because it cannot find the print server:

           95/02/24 08:57:32 181,0,13 <fnsw> PRI_worker (15403) ...
           PRI: Printer down: 'WFPrint_1:test:FileNet'

        The error tuple 181,0,13 translates to:

           <PSM,0,13> The specified print service is different from NCH...

        You must deconfigure the print server from the second IMS, or
        the printer must be suspended on the second IMS using PRI_tool.

The Allied Telesis Driver Does Not Work 
	
        You Must Use the AMD Driver that comes with Windows NT.  This is a 
        known limitation with Windows NT 3.1.  We do not know if it is a 
        limitation with Windows NT 3.5.

Some Network Cards are Not Supported with the Current Windows NT Release

        Madge Token Ring drivers are not provided with the Window NT 3.5
        release.  FileNet has a supplemental driver available which must be 
        installed as "Other Driver".

        If your network card is not listed, you may check with the 
        Microsoft Download services to see if there is a driver available.
        See the above discussion under GENERAL NOTES.

Setting Up the Network Card During NT Installation
	
        It is highly recommended that you know the settings of your network 
        card BEFORE you install Windows NT.

	However, if you are uncertain of the network card settings at the 
        time you install NT, it is better to skip the network card setup.
        You can go back after the NT installation is complete and setup the 
        network card then.  If the network card settings are wrong during 
        installation, the NT installation will hang and must be totally 
        restarted.

Changing Date and Time

	When changing the Date and/or Time in the NT Control Panel, the
	WorkFlo/Print Administrator must be restarted in order for the new
	Date/Time to affect printing.  WorkFlo/Print uses the Date/Time
        and time zone information when printing header pages.  Please set
        the time zone appropriately.

Annotation Text Too Long

	If the annotation text is too long to fit the width of the page, 
        the text will get truncated.  The text will not wrap.


HP LASERJET PRINTER-SPECIFIC NOTES

PRTIMG Returns Error when the WorkFlo/Print Administrator is Running

        When TCP Direct printer connectivity is configured, PRTIMG.EXE
        only works when the WorkFlo/Print Administrator is not running.
        If the Administrator is running, you may see messages in the
        Administrator window indicating errors such as 0xcf150006
        <207,21,6> while downloading font files.

HP LaserJet Network Connectivity

        The DLC protocol must be installed if the Print Manager printer is
        configured to communicate with the HP LaserJet over the network.
        DLC is not routable, so if the print server and HP LaserJet are on
        different network segments, TCP Direct Port connectivity is
        recommended (see other HP LaserJet Network Connectivity notes below).

        If the HP LaserJet network address is not detected when setting up 
        the Print Manager Queue, then there may be problems on the network.

HP LaserJet Network Connectivity (Ethernet and Token Ring JetDirect cards)

        If your WorkFlo/Print server is separated by a router from the 
        HP LaserJet printer on JetDirect, you cannot use Print Manager 
        network connectivity.  The DLC protocol is required for such 
        connectivity, and DLC is not routable.  You must select an 
        alternate connectivity such as TCP Direct, or Print Manager 
        parallel port connectivity (if possible).

        NOTE:  If you select TCP Direct connectivity in this configuration, 
               and your LaserJet uses a Token Ring JetDirect card, then you 
               must have the HP Token Ring JetDirect card Series J2555 or 
               later.  This card supports TCP/IP.  If you purchased your HP 
               Token Ring JetDirect card after May 1994, then your card 
               should be correct.  Please contact HP if necessary.

HP LaserJet 4MV Printer Connectivity

        At the time Windows NT 3.5 was released, there was no printer
        driver for this printer model.  If you wish to use Print Manager
        connectivity, you may obtain this driver by calling FileNet
        Customer Support, or by calling Microsoft directly.
        See the above discussion under GENERAL NOTES.

        In the meantime, you can select an alternate driver in Print 
        Manager, or use TCP Direct connectivity instead.

Printer Times Out when Using TCP Direct Port Connectivity

        The TCP/IP Timeout should be set to 90 seconds on the HP LaserJet
        printer control panel.  

Other Windows NT Client PC's Cannot Connect to WorkFlo/Print HP LaserJet

        If you configure an HP LaserJet with Print Manager Connectivity,
        and you specify an HP Network Peripheral Port in Print Manager,
        you must specify "Job Based" rather than "Continuous" for the
        Connection.  Select the "Timers" button on the "Configure 
        Hewlett-Packard Network Peripheral Port" Print Manager dialog.

        If you select "Continuous", then other Windows NT clients will
        not be able to connect to the printer while WorkFlo/Print is
        printing to it.  The printer will indicate a "Busy" status.

HP LaserJet 4M Connection Failure

        The HP LaserJet 4M only supports one network protocol at a time.
        If you change the Printer Connectivity from Print Manager (DLC)
        to TCP Direct Port (or vice-versa), then you must also change the
        network settings on the control panel of the printer.
        This is not a problem with the HP LaserJet 4M Plus or 4Si MX since
        both of these printers support multiple protocols simultaneously.

PostScript Error Pages Print Due to Missing Fonts

        If an HP LaserJet printer is turned off then back on again, all 
        fonts get erased from printer memory.  You must manually download 
        the fonts again.  Click the mouse on the appropriate queue window 
        for the printer, then select the Download Fonts option from the 
        Tools menu of the WorkFlo/Print Administrator.  

Printing Performance is Slow 

        HP LaserJets may be configured using several different connectivities.
        Print Manager connectivity is recommended (using a networked DLC
        connection if possible).  TCP Direct Port connectivity should be
        used if the print server cannot communicate with the printer
        without TCP/IP routing.  Other/Parallel Port connectivity should
        only be used if no other option is available.

        Also, Raw Binary image data encoding is most efficient if the
        printer supports the TBCP protocol used with this encoding.
        You can verify support for this protocol by searching for "TBCP"
        in the printer's PPD (PostScript Printer Description) file.
        ASCII 85 is the second most efficient encoding, followed by ASCII 
        Hex.  These ASCII encodings provide better portability of the 
        generated PostScript files, and easier editability for debugging.
        However, they increase the amount of data sent to the printer
        which slows down printing.

Missing "Avail papersizes" in PRI_tool

	The "Avail papersizes" do not display in PRI_tool for HP LaserJet 
        printers.  This list of paper sizes represents the currently loaded
        sizes in the printer.  This list does display for Ricoh printers.

FDOS Merge Forms Get Clipped

	FDOS Merge Forms may not fit on the page.  They may be clipped
        because the printer's imaging region (printable area) is smaller
        than the physical paper size.

PostScript "timeout" or "ioerror" Error Pages

        If you are printing large-sized, or highly dense, documents to 
        an HP LaserJet, you may get a "timeout" or "ioerror" page.
        This often occurs because the PostScript interpreter is waiting
        for data from the print server, but the print server is taking
        too long processing the data.  Thus, the interpreter times out
        waiting for the data.  You can try running Configuration, and
        increasing the Wait Timeout value for the given print queue.


GENERIC POSTSCRIPT LEVEL 2 PRINTER-SPECIFIC NOTES

Minimal Support Provided for Generic PostScript Level 2 Printers

        You can configure a Generic PostScript Level 2 printer by selecting 
        "Other" from the Printer Model list on the main WorkFlo/Print 
        Configuration screen.  However, WorkFlo/Print provides only minimal
        support for such printers.  It does NOT support all features and 
        functionality for every PostScript Level 2 printer on the market.

        If you wish to have full support for a specific printer model, 
        please file a Request for Proposal Quote (RPQ) through the 
        appropriate FileNet personnel.

Images Print with Incorrect Imaging Region

        Internal imaging regions are modeled after the HP LaserJet 4MV, so 
        you may see slight clipping or other image adjustments when printing 
        to Generic PostScript printers with significantly different imaging 
        regions.

Supported Paper Sizes and Paper Trays

        Generic PostScript printers are limited to three input trays, and 
        to the same paper sizes supported by the HP LaserJet 4MV (plus A5).
        In addition, printing to the Third Tray may not work correctly
        under the currently provided minimal support.  This is due to the
        fact that there are different internal codes for the third tray
        based on printer model.  An internal code was selected which should
        support most printers.  If the code doesn't work for your printer, 
        please contact your FileNet customer support representative, and 
        supply the printer's model and .PPD file if possible.

No Printer Driver is Available

        If your printer driver is not listed, you may check with the 
        Microsoft Download services to see if there is a driver available.
        See the above discussion under GENERAL NOTES.

Configuring Generic PostScript Printer Media

        When you configure a Generic PostScript printer queue, you should
        select the Media button to configure the paper sizes and trays.
        You must also edit the NT Registry to specify whether each paper
        size is fed through the tray in Portrait or Landscape orientation.
        Details are provided in the WorkFlo/Print Installation Guide.

        NOTE:
        This specification applies to all Generic PostScript printer queues 
        on this print server.  So, if you have multiple Generic PostScript 
        printers configured on this print server, and they have different 
        paper size orientation in their trays, you will likely see rotation 
        and/or scaling problems on some of the printers.


RICOH PRINTER-SPECIFIC NOTES

Eject Tray Switching Does Not Occur after the Correct Number of Pages

        WorkFlo/Print switches to another eject tray after printing the
        specified number of pages to the current eject tray.  If you
        reboot the print server, the counter gets reset and WorkFlo/Print
        starts counting again from 0.  The software does not take into
        account the number of pages left over in the eject tray.  Thus, 
        you should remove all paper from the eject trays before rebooting 
        the print server.

Wrong Paper Tray is Selected when Auto-Tray Switching

        Make sure that you don't have multiple trays loaded with the
        same paper size in different orientations.  For example, you must
        not have both Letter Portrait and Letter Landscape loaded at the
        same time when printing with Best Available.  This confuses the
        print engine when it determines that Letter is the best size.


LARGE DOCUMENT PRINTER-SPECIFIC NOTES

Selecting Unloaded Paper Size on the 3M 689

	If a paper size is selected that is not loaded in the printer,
	the printer will hang forever until the requested paper size is
	loaded.  There is no known work around for this, so it is best
	to avoid it.

Missing "Avail papersizes" in PRI_tool

	The "Avail papersizes" do not display in PRI_tool for Large Document 
        printers.  This list of paper sizes represents the currently loaded 
        sizes in the printer.  This list does display for Ricoh printers.

