======================================================================
  Microsoft(R) Product Support Services Application Note (Text File)
         WA0883: POSTOFFICE DIAGNOSTICS UTILITY VERSION 3.2.1
======================================================================
                                                   Revision Date: 1/95
                                                       1 Disk Included

The following information applies to Microsoft Mail for PC Networks,
version 2.1, 3.0, 3.2, 3.2a.

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| ACCOMPANY THIS DOCUMENT (collectively referred to as an Application |
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| the use of this Application Note. This Application Note may be      |
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| diskcopy is appropriate for this purpose);  3) All components of    |
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| Application Note may not be distributed for profit.                 |
|                                                                     |
| Copyright (C) 1993-1995 Microsoft Corporation.  All Rights Reserved.|
| Microsoft, MS, MS-DOS and Windows are registered trademarks of      |
| Microsoft Corporation.                                              |
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  WARNING: To avoid any risk of data loss or data corruption, please
  make a backup copy of your Microsoft Mail postoffice. DO NOT RUN
  THIS UTILITY ON A PRODUCTION POSTOFFICE WITHOUT A BACKUP BEING
  AVAILABLE. If an error occurs during a fix, you can restore the
  backup made immediately before you used the diagnostics utility to
  perform the fix. In all other circumstances, you should restore the
  database from your most recent, regularly scheduled backup.

INTRODUCTION
============

The Microsoft Mail Postoffice Diagnostics utility is a Windows-based
utility that checks and fixes Microsoft Mail databases on version 2.1,
3.0, and 3.2 postoffices. Microsoft designed this utility to enable
you to better administer and maintain your postoffice without relying
on Microsoft Product Support Services for assistance.

You can use the diagnostics utility tools to diagnose and resolve
potential corruption problems on the postoffice. The diagnostics
utility contains a General Postoffice Summary tool and four tools that
check the following:

 - Address and group files

 - User mail files

 - Server folder files

 - Directory synchronization (Dir-Sync) files (version 3.0 and 3.2
   postoffices only)

The utility adds to the utility log file any problems it finds in the
database. You can also use the diagnostics utility tools to check and
fix the database. When you use the check and fix tools, you decide
which problems the utility fixes.

   WARNING: If you use the diagnostics utility to check and fix the
   database, no users or programs should access the postoffice while
   the utility is running. It is also best to check the database when
   there is little or no activity on the postoffice; checking the
   database when users are logged on to the postoffice can cause
   inaccurate error reporting. The Check & Fix option should be used
   with the utmost discretion and only when a current backup of
   the production postoffice is available.

REQUIREMENTS
============

To use this utility, you must have:

 - A Microsoft Mail postoffice version 2.1, 3.0, 3.2, or 3.2a

 - Administrator access rights to the postoffice

 - Full network operating system access rights to the postoffice and
   all its subdirectories

 - The hardware and software required for Microsoft Windows

INSTALLING AND STARTING THE DIAGNOSTICS UTILITY
===============================================

To install the diagnostics utility
----------------------------------

1. Start Windows.

2. In Windows Program Manager, choose Run from the File menu.

3. Insert the WA0883 disk in your floppy disk drive.

4. In the Command Line box, type the following and press ENTER

         <drive>:setup

   where <drive> is the floppy disk drive containing the WA0883 disk.
   For example, if the WA0883 disk is in drive A, type the following
   command:

         a:setup

To start the diagnostics utility
--------------------------------

In the MS(R) Mail PO Diag 3.2.1 group in Program Manager, double-click
the MS Mail PO Diagnostics 3.2.1 icon. The Microsoft Mail Postoffice
Diagnostics dialog box appears.

MAINTAINING THE NETWORK CONNECTION
==================================

It is important to maintain the network connection to the postoffice
when you use the diagnostics utility. If you are disconnected from the
network while the diagnostics utility is running, the tools may report
missing files or directories.

FINDING INFORMATION ABOUT THE DIAGNOSTICS UTILITY
=================================================

The documentation for the diagnostics utility is in an online Help
file.

To view the table of contents for Help, choose Contents from the Help
menu.

To view Help instructions, choose How To Use Help from the Help menu.

                                   

