* Original: FROM..... Terry Dobson (1:115/500@fidonet.org)
* Original: TO....... All
* Original: FORUM.... HST
* Forwarded by Silver Xpress

Dear USRobotics Customers:

USR has received many comments about a condition identified by some
users as Spiraling Death Syndrome.  The conditions stated are that the
Sportster v.34 modem degrades it's throughput speed as the product heats
up.

Although we have been unable to duplicate the problem on a large scale,
we have duplicated these symptoms on a very intermittent basis.  However,
the current release of v.34 code (dated 4/18/95) has allowed for greater
variances in ambient temperature swings in addition to greater compatibility
to non-USR products.  As a result, for the next 30 days, USR is offering a
code upgrade and fulfillment program at no cost to our customers.
Until June 9, 1995 customers simply need to contact USR at 708-982-5151
and prompt for Technical Support to validate the symptoms.  Upon validation,
USR's Customer Service Department will process the replacement code order.

Please note that this is a limited time offer.  Effective Monday, June 12,
1995 the standard code upgrade program goes back into effect.  This program
requires a $15 fee to cover the extraction tool, handling & shipping.

We thank our customers for continued support of USRobotics products and
it is our wish to maintain customer support and loyalty.

Regards
Terry Dobson
USRobotics On-Line
