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10-27-94
             We need more information to answer your question.

(1)-Dos / Windows / Mac / Other? ##########################################
(2)-Please give your Modem Model ##########################################
(3)-Serial  Number  (on Bottom of externals, OUTSIDE on chrome  bracket  by
phone  jacks  of  internals,  in  Battery  Compartment  of  pocket,  inside
computer-Mac Powerbook). ##################################################
(4)-Use  your  modem communication software and type ATi3  (AT  'eye'3)  in
terminal (direct, dumb, local) mode to get ROM version of Modem  ##########
(5)->>> if internal which COMport did you set via jumpers? <<<. ###########
(6)-Software Name (you are using)##########################################
(7)-Software Version ######################################################
(8)-Software Date #########################################################
(9)-short summary of the problem with #####################################
(10)- >>> some pertinant details (the Steps you take and the Result). #####
(11) Was the modem previously working, or is this a new modem. ############
(12)  Some  computer BIOS have problems, so it won't hurt to  include  that
information (Version # and DATE usually shows onscreen when you BOOT).#####

#  #  #  If  you did not answer all 12 questions, I  may  not  have  enough
information to help you. 90% of all questions are answered with 1 fax  when
we get enough info.

>  All FAX software requires a Hard Drive and will not work from a  floppy.
Most internal modems should be set for Com 3 or 4. The usual initialization
string is AT&F&C1&D2.

> > >  PLEASE: Include your (A)-FAX number, & (B)-Address in case you  need
       some update mailed to you..
__________________________________________________________________________

     >>>  NOTE:  Our tech lines are open 'till 11PM EST and Saturday
          for  your convenience.
________________________________________________________________________

#**   I'm  really  sorry if you sent a previous fax, but I  only  have  the
breifest of notes on a LOG, and I do 40-90 faxes per day. So please  repeat
the  question,  your  FAX  number and Address. I will  get   back  to  you.

                                   Don Hinds - Zoom Tech Wyzard
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