QW 3.0 README.TXT by Intuit Technical Support

TABLE OF CONTENTS    
I   - **INSTALLATION ERROR MESSAGES AND PROBLEMS**
	1  Message "CAN'T DECOMPRESS QINST.EXE"			            
	2  Message "NOT ENOUGH MEMORY TO INSTALL"	
	3  INSTALL STOPS BEFORE 100% COMPLETE
	4  Message "STOP! SHARE VIOLATION ON DRIVE C:"
	5  Message "CANNOT CREATE DIRECTORY"
	6  KNOWN TSR CONFLICTS
	7  WINDOWS DOES NOT RECOGNIZE QUICKEN AS BEING INSTALLED
	8  Message "CANNOT START MORE THAN ONE COPY OF SPECIFIED PROGRAM"
	9  Message "SYSTEM FILE COMMDLG.DLL IN USE BY OTHER APPLICATION"
	10 Message "DISK IS FULL" AS QUICKEN REINDEXES YOUR FILE
II  - **CONVERTING DATA FROM PREVIOUS VERSIONS**
III - **GENERAL PROTECTION FAULTS**
IV  - **COMMON PRINTING PROBLEMS**

I - INSTALLATION ERROR MESSAGES AND PROBLEMS 
****************************************************************************
Note: Some common installation problems may be caused by insufficient memory
(less than 2MB of RAM), hard disk space less than (3 MB), or conflicts with
Terminate and Stay Resident programs (TSRs).
Resolving these situations before continuing will save time.

	1 Message "CAN'T DECOMPRESS QINST.EXE"	
	SOLUTION 1.1
	1. Exit Quicken and Windows.
	2. Load Windows in standard mode by typing 
	Win/S at the C:\> prompt.
	3. Reinstall. 
		
	or try 		
	SOLUTION 1.2
	If QINST.EXE still won't decompress, copy all the files 
	from the Quicken diskettes to a temporary directory on the 
	hard drive and run install from the hard drive.

	2 Message "NOT ENOUGH MEMORY TO INSTALL"
	SOLUTION 2.1 
  	1. Check the Task List by Pressing Ctrl-Esc and close all 
	Windows applications except Program Manager.
	2. Reinstall

  	Or try Solution 1.2 above
	or try
  	SOLUTION 2.2
	Run CHKDSK on the QW 3.0 diskette. If errors are found,
	call Intuit Technical Support.

	3 INSTALL STOPS BEFORE 100% COMPLETE
	Try SOLUTION 2.1 above 
	or
	Try SOLUTION 1.1 above.
	or 
 	SOLUTION 3.1
	1. Identify any TSRs or memory resident programs by looking
	through your autoexec.bat file. 
	2. Insert the letters REM at the beginning of the line
	that loads the program and save the file.		
	3. Restart your computer and retry.
		
	or 
	SOLUTION 3.2
	1. Determine whether you are running Share.exe by checking 
	your autoexec.bat file or consulting your network administrator.
	2. Deactivate Share.exe temporarily by inserting the 
	letters REM at the beginning of the Share.exe line in 
	the AUTOEXEC.BAT file.
    	3. Restart your computer and reinstall.
	4. After installing successfully remove the letters REM
	from your autoexec.bat and restart your computer to 
	reload Share.exe.

	4 Message "STOP! SHARE VIOLATION ON DRIVE C:"
		
	Try SOLUTION 3.2 above	
	or 
	SOLUTION 4.1
   	If you are running Norton Desktop's Smartcan, 
	Insert the letters REM at the beginning of the line that 
	says C:\NDW\Smartcan.exe in your autoexec.bat file.

   	or try SOLUTION 3.1 above

	5 Message "CANNOT CREATE DIRECTORY"

 	POSSIBLE CAUSE 
   	The root directory may contain more than 512 files. 
   	This is the DOS limit for the Root directory.
	SOLUTION 5.1  
	1. Move some of the files from the root directory 
	to a subdirectory. 
	
	SOLUTION 5.2
	1. Run CHKDSK to check for lost allocation units. Quicken 
	may be trying to install to a bad section of your hard disk.

	6 KNOWN CONFLICTS WITH MEMORY RESIDENT SOFTWARE WHILE INSTALLING
	Terminate and Stay Resident Software can interfere with 
	Quicken for Windows installation. Temporarily deactivate these
	applications while installing Quicken and reactivate them after
	Quicken has installed successfully.

	VDEFEND (PC Tools) 
  	Try unloading VDEFEND by typing    
	VDEFEND /U; 
	at the C:\> prompt
  	
	or 	
	Insert the letters REM at the beginning of the VDEFEND line
	in your autoexec.bat file.

	NAV  (Norton Anti-Virus)
  	Insert the letters REM at the beginning of the NDW line in your
	autoexec.bat file.

	7 INSTALLATION IS 100% COMPLETE, YET WINDOWS DOES NOT RECOGNIZE 
	  QUICKEN AS BEING INSTALLED

	POSSIBLE CAUSE
	Low Memory situation
	SOLUTION 7.1
	Exit Windows and reboot. 
	Windows will now show a Quicken program group with 
	the Quicken icon.

	8 Message - "CANNOT START MORE THAN ONE COPY OF SPECIFIED PROGRAM"

	POSSIBLE CAUSE - You may have Quicken in your Windows Start-up 
	program group.  
	SOLUTION 8.1
	Remove Quicken from your Windows Start-up Program group.

	9  Message - "SYSTEM FILE COMMDLG.DLL IN USE BY OTHER APPLICATION"

	POSSIBLE CAUSE
	Lantastic Network 4.1 and the SHARE command.
	Try SOLUTION 4.1 above
	or try SOLUTION 3.2 above

	10 Message - "DISK IS FULL" AS QUICKEN REINDEXES THE FILE
	SOLUTION 10.1
	1. Exit Quicken and Windows.
	2. Load Windows in standard mode by typing 
	Win/S at the C:\> prompt.
	3. Reload Quicken and the reindex should be successful.
	
	Note:The need to rebuild the index file can be created by shutting 
	off your computer while in Quicken or not exiting Quicken properly.

II - CONVERTING DATA FILES FROM PREVIOUS QUICKEN VERSIONS
****************************************************************************
Note: Quicken for Windows 3.0 will automatically convert data files from: 
DOS Versions 3.0, 4.0, 5.0, 6.0 and Windows Versions 1.0 & 2.0

If you are converting data from Quicken DOS Version 2, 
you will first need to run Quicken's "Copy and Update Utility".
This disk can be obtained from Intuit's Customer Service Department. 

If you are converting data from Quicken DOS Version 1, you will need to run
Quicken's "Conversion Utility" as well as the "Copy and Update Utility". 
Both disks can be obtained from Intuit Customer Service at no charge.

III - General Protection Faults
****************************************************************************
General Protection Faults, (GPFs) are messages that are generated
by Windows. The most common causes of GPFs in Quicken are:
1 Conflicts with Terminate and Stay Resident programs, (TSRs)
  and problems with certain Device Drivers
2 Inconsistencies or damage to the program and/or data files.

1 Trouble Shooting for TSR and Driver related problems.
	Check for potentially incompatible TSRs or Drivers in your 
	autoexec.bat and config.sys files. You can test for 
	incompatibilities by "REMarking out"TSRs and Drivers and restarting
	your computer. If this solves the problem, restore the TSRs or 
	Drivers one by one until the incompatibility is found.
	"REMarking out" means inserting the letters REM at the beginning 
	of the line which loads the TSR or Device Driver.
	IMPORTANT NOTE!
	** DO NOT REMARK LINES THAT WILL AFFECT HARD DISK COMPRESSION, 
	DISK PARTITIONING or EXTERNAL DRIVES ETC. ** 

	You can also try setting up a 'vanilla' configuration by 
	renaming your existing autoexec and config to autoexec.old 
	and config.old and creating new ones that look like this.
	CONFIG.SYS                           AUTOEXEC.BAT
	device=c:\windows\himem.sys          path=c:\dos;c:\windows
	files=40                             prompt $p$g
	buffers=30                           set temp=c:\
	stacks=9,256

2 Trouble shooting for problems in your data files:
Damage to your data files can be caused by problems with your hard disk.
Hardware problems should be resolved before data file problems can be 
solved permanently.
	Problems with your hard disk
	1 Type CHKDSK at the C:\> prompt to check for lost allocation units
	or cross linked files. If any are found, you may need to consult 
	your hardware technician to correct them before continuing.

	2 In Quicken, create a new file and perform the tasks that 
	generated the GPF. If you do not get a GPF, this may indicate 
	that the GPF was caused by a damaged data file.

	3 In Quicken, click File, File Operations and Copy. Save the copy of
	your data to a new name. Load the new copy and see if 
	the GPF still occurs. If it does not, Copy File was probably able
	to repair the damage. If the GPF still occurs, you may need to 
	Rebuild your .QMT (memorized list) file.

	4 Run the Rebuild utility on the new copy of your file. 
	The Rebuild Utility can be found in your Quicken subdirectory.
	Instructions on how to run the Rebuild Utility can be found in 
	Help under Rebuild and in the REBUILD.TXT file in your Quicken 
	program directory.

IV - Troubleshooting Common Printing Problems
****************************************************************************
1 If Quicken behaves as if you have printed successfully but nothing comes out
  of the printer, check the Windows Print Manager for stalled print jobs.
2 If you experience problems with the drivers listed below, we recommend that
  you install these substitute drivers. If you are not sure how to install 
  drivers in the Windows Control Panel, please consult your Windows Manual.

	Print Driver            Substitute Driver
	Citizen GSX-140		Epson LQ-510 
	Okidata ML 380,390	Epson FX-80 or IBM Pro-Printer
	Panasonic KX-P1180	Epson FX-80 or FX-86e
	Panasonic KX-P1624	Epson LQ-510
	Epson LQ-570 		Epson LQ-510
	Panasonic KX-P1123	Epson LQ-510
	Panasonic KX-P1124	Epson LQ-510
	HP Deskjet 500c/550c	**See note below	
	
	After you've installed the substitute driver, choose Printer Setup
	in Quicken to select the new driver.
	Before printing, reset your printer by turning it off and on.

	** If you experience problems printing from Quicken to an 
	HP Deskjet 500c or 550c, check your driver version number:
	1. In Quicken, choose File, Printer Setup.
	2. Choose either Check or Report printer setup.
	3. Click Settings to see the driver name and version.
	4. If the driver version number in the lower right hand corner
	is not Version 3.0 or later, call HP to receive an updated driver.
