

                              Selling Tactics

Current Selling Methods

     [] Activities to be used in selling your product or service.

     [] Methods to promote product or service: direct calling, telephone,
     advertising, mail, radio, television, or other.

     [] Sample brochure, advertisements, announcements, or other
     promotional literature should be placed in the Appendix.

     [] Margins of safety allowed in sales forecasts.

     [] Recommended reading: How to Master the Art of Selling by Tom
     Hopkins.

Sales

     [] It is important to demonstrate that the price and profitability of
     your product justifies the costs of sales (presentations, commissions,
     telephone, travel) and your distribution channels(s) are selected
     accordingly.

(Company)'s marketing strategy incorporates plans to sell our line of
products/services through several channels:

     Executive Selling
     Direct Sales Force
     Manufacturers' Representatives
     Distributors
     Retailers
        National Chains
        Regional Chains
        Independents
     Mail-Order/Direct Response
        Catalogs
     Telemarketing
     Joint Marketing Relationships
     OEM's (Original Equipment Manufacturers)
     International Distribution

     [] See also Distribution for detailed description.

     [] See also Business Relationships section for existing arrangements.

     [] See also Advertising & Promotion section "Direct Mail" for
     specifics.

Feedback Loops

     [] Lead generation.

     [] Lead referral and follow-up systems.

     [] Information gathering and dissemination.

Executive Sales

     [] This type of selling is usually most appropriate for very expensive
     products or services (executive jets, yachts, and large estates come to
     mind) where it is important to deal principal to principal when
     negotiating the sale.

Because our customers tend to be top corporate managers, it is
important that our company president and senior managers present our
product/service to our customers.

Direct Sales

The majority of sales will be through direct sales by the (Company) sales
staff.  (Company) anticipates hiring XXX additional sales representatives
to (cover additional territories, retailers, distributors, markets, sell
specific products /services).

     [] See Organization Chart, page XXX.

We have chosen to use a direct sales force because our products/ services
require considerable customer education and post sales support -- directly
from the company.  Our price point, pricing structure and profits are such
that our costs of sales warrants a sale to be handled on an individual
basis in this manner.

Manufacturers' Representatives

Because manufacturers' representatives carry several product lines
compatible with ours, we feel that it would be appropriate to select
manufacturers' representatives carrying XXX, XXX, and XXX (complementary &
compatible products -- automotive products to parts stores, marine supplies
to boat dealerships, etc.).

Also, manufacturers selling XXX (dissimilar products yet appropriate to
their customers' customer -- publishers selling computer software to
bookstores, etc.).

     [] See also Advertising & Promotion section "Direct Mail" regarding
     locating appropriate representatives for your firm.

     [] Contact customers and retailers and ask them who they would
     recommend to represent your product (firms and people they respect and
     do business with).

Distributors

One of the key elements designed into the (Company) marketing plan is the
targeting of our distributors.  It is important to select distribution
channels already in existence and staffed with professionals possessing
appropriate backgrounds and clientele.

(Company) products are pertinent to the nature of the distributor's
business and to the well-being of their customer base.  Also, it is
significantly less difficult for us to reach distributors and educate them
as to the benefits available in using XXX (product).

This strategic marketing approach takes full advantage of the tremendous
momentum inherent in the fact that these professionals are already involved
with parallel products and services.  They already have expertise and have
been practicing in their field for a length of time.

By operating within these distribution channels in this manner we feel that
we can maintain control of our market.  In addition, we can generate growth
at a reasonable pace and obtain excellent sales results.

     [] Be sure to consider the additional reduction in sales revenue to
     allow distributors their profit margin -- they must mark up your prices
     15 - 30% to their retailers.

     [] See Distribution for detailed plan of action.

     [] See also Advertising & Promotion section "Direct Mail" regarding
     appropriate distributors for your firm.

OEM'S

With Original Equipment Manufacturers we can incorporate our XXX (product)
into their product line by XXX (explain how your product can be included
within theirs -- they sell your outboards with their boats, your windshield
wipers with their cars).  For manufacturers of XXX (their biggest
system/product) we can sell XXX (product) as part of their XXX.

It is also possible to provide a private-label line as an additional
product for XXX distributors.

Retailers

     [] What Dealers Want From Manufacturers:
        Price Point - Attractive and Reasonable
        Profit Margin - Worthy of Sales Emphasis
        Technical Support - Accurate and Immediate Response
        Quality - Design, Construction and Packaging
        Advertising and Public Relations - Customer Awareness and Demand
        Effective Sales Materials - Ease and Expedite Sales Process
        Competitive Advantages - Features and Benefits
        Stocking and Delivery - Available When Needed
        No Mass Merchandisers - Maintain Profit Margins & Market Position

Telemarketing

     [] Look in your telephone directory under Direct Mail for mailing
     houses.  Some also handle inquiries, and others provide an 800#.

Outside sales support
     * Literature mailing
     * Follow-up calls
     * Order entry

Inquiry Response
     * Order entry
     * Literature mailing
     * 800# Order/Support Hotline
     * Marketing research

New Business Development
     * Contact distributors, retailers, customers
     * Schedule appointments

     [] Write a comprehensive telephone script that everyone can use when
     responding to inquiries.

     [] Carefully address each issue (questions, objections, etc.).

     [] Write out your responses AS YOU WOULD SAY THEM.

     [] Practice with a tape recorder OR call your answering machine and
     see if you would buy it -- keep adjusting it until you would!
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